Community Manager

Arada; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading community management company in Sharjah seeks a Community Manager to oversee day-to-day operations and enhance resident experiences. The ideal candidate will have 5–8 years of experience in community management or related fields, preferably within UAE master-planned communities. Responsibilities include maintaining high satisfaction levels, managing multiple stakeholders, and ensuring compliance with community regulations. Strong communication skills and a customer-centric mindset are essential for this role.

Qualifications

• 5–8 years of experience in community management, property management, facilities management, or customer experience.
• Experience in UAE master-planned communities is highly preferred.
• Ability to manage multiple stakeholders and vendors.

Responsibilities

• Act as the primary contact for residents, ensuring satisfaction and timely resolutions.
• Manage daily community operations and oversee service delivery.
• Conduct regular site inspections to maintain standards.

Skills

Customer service

Communication skills

Stakeholder management

Conflict resolution

Education

Bachelor's degree in Civil Engineering, Hospitality Management, Real Estate, or a related field

Tools

MS Office

Community/property management systems

Job description

Job Purpose

The Community Manager – Arada Care is responsible for managing day-to-day community operations and delivering an exceptional resident experience across Arada’s communities. This role acts as the primary point of contact for residents, ensuring smooth service delivery, strong engagement, and effective coordination between internal teams, service providers, and stakeholders.

Key Responsibilities

• Act as the primary point of contact for residents, ensuring high levels of satisfaction and timely resolution of queries and concerns.
• Manage day-to-day community operations, including facilities coordination, services, and resident requests.
• Oversee service delivery from FM providers, security, cleaning, landscaping, and other vendors in line with SLAs and Arada Care standards.
• Handle complaints and escalations, ensuring effective resolution and clear communication with residents.
• Conduct regular site inspections to ensure cleanliness, safety, and quality standards are maintained.
• Build strong relationships with residents and promote a sense of community engagement and belonging.
• Coordinate and support community events, activations, and initiatives aligned with Arada’s lifestyle vision.
• Work closely with internal teams, including FM, leasing, security, and customer experience, to ensure seamless operations.
• Maintain accurate records, reports, and dashboards related to community performance and resident feedback.
• Ensure compliance with health, safety, and community regulations.
• Support handover of new phases and units from development to operations when required.

Requirements & Qualifications

• Bachelor’s degree in Civil Engineering, Hospitality Management, Real Estate, or a related field.
• Minimum 5–8 years of experience in community management, property management, facilities management, or customer experience, preferably within residential communities.
• Experience working in UAE master-planned communities is highly preferred.
• Strong customer service mindset with excellent communication and interpersonal skills.
• Proven ability to manage multiple stakeholders and vendors.
• Familiarity with FM operations, service-level agreements, and community processes.
• Proficient in MS Office and community/property management systems.

Key Competencies

• Customer-centric and service-driven mindset
• Strong communication and conflict resolution skills
• Operational and organizational excellence
• Stakeholder and vendor management
• Attention to detail and proactive problem-solving
• Ability to work independently in a fast-paced environment