Commercial Technical Specialist

Smiths Group; Abu Dhabi; On-site; AED 100,000 - 120,000; Full time

Job summary

A global engineering firm based in Abu Dhabi is seeking a sales professional to manage customer relationships and identify new business opportunities. The role requires a university degree in Engineering, with 5 years of experience preferred. Strong communication skills and technical knowledge of rotating machinery are essential. The candidate must be fluent in English, with a willingness to travel frequently. Competitive compensation and a commitment to diversity are hallmarks of the company.

Qualifications

• 5 years of experience in technical and commercial fields, preferably in B2B.
• Fluent in English; Arabic is advantageous.
• Strong technical knowledge of John Crane products or similar industry.

Responsibilities

• Identify business opportunities and maintain customer relationships.
• Support installation and troubleshooting at customer sites.
• Monitor market trends and adjust sales strategies as needed.

Skills

Proven experience in the industrial field of rotating machinery

Excellent communication and presentation skills

Problem-solving abilities

Strong organizational skills

Knowledge of ERP and CRM tools

Education

University degree in Engineering (Mechanical or Industrial preferred)

Job description

Responsibilities

• Identify new business opportunities and grow existing customer relationships in various industries such as oil & gas, chemical, power and water, Pulp & Paper, F&B.
• Capable to support install and troubleshooting mechanical seals and other John Crane products at customer site with minimum required technical guidance.
• Monitor market trends and competitor activities to adjust sales strategies accordingly.
• Maintain existing customer relationships and aim to create new and lasting ones.
• Manage the entire sales process from initial inquiry to delivery and aftersales support while providing technical support and clarifications.
• Discuss and support the negotiation of contract terms and tenders while managing internal and external stakeholders.
• Record and accurately maintain customer information and opportunity data in CRM (C4C).
• Assure correspondence flow and proper communication of John Crane Abu Dhabi office with suppliers, customers, distributors and local authorities.
• Assist Finance in resolving payment issues in case of product discrepancies or inaccurate invoices.
• Provide technical support to customers/distributors and prepare notifications for noncompliances when and if required while meeting or exceeding sales targets and main KPIs.
• Refer sales leads, customer feedback and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands.
• Establish annual, quarterly, monthly or weekly sales plans, prioritise and deliver accurate order forecasts.
• Responsible for exercising due diligence towards health & safety of self and others within the organization.
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies.

Qualifications

Education/Training: University degree in Engineering (Preferably Mechanical or Industrial) or proven experience to support all the required tasks with minimum supervision.

Experience: Desirable: 5 years of professional experience in technical and commercial fields. Proven track record in meeting or exceeding sales targets in a B2B environment.

Knowledge/Skills: Commercial knowledge in a proactive multinational and multicultural environment.

Strong technical knowledge of John Crane product portfolio or similar industry. Knowledge on pumps and compressors is a plus. Knowledge of oil & gas, petrochemical and general industries. Knowledge of planning and scheduling techniques.

Languages: Fluent in English. Arabic will be an advantage.

Key Competencies

• Proven experience in the industrial field of rotating machinery (Technical and Commercial).
• Excellent communication and presentation skills with the ability to explain complex technical concepts to nontechnical stakeholders.
• Problem solver with good organisational skills.
• Interpersonal skills and ability to interact easily with multinational peers.
• Proactive and with a “Can do” attitude, trustworthiness & ethically sound with solid negotiation abilities.
• Independently reliable & self‑sufficient whilst working as part of a wider team.
• Knowledgeable about ERP and CRM tools.

Other Requirements

• Willingness to travel frequently to client site inspections aiming business development.
• Valid driver’s license.

Additional Information

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross‑business ERGs include Veterans Pride Network, Black Employee Network and Neurodiversity.

Across our company we recognize excellence culminating in the Smiths Excellence Awards – our annual celebration of the most extraordinary activities, people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate, support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying directly through our careers website Careers Smiths Group plc.

Remote Work

No

Employment Type

Fulltime