Collections Specialist — Empathetic, Customer-First Recovery

Wio Bank; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

A UAE leading digital bank is seeking a Collection Agent to manage customer repayments while maintaining trust. This role involves engaging with customers to negotiate overdue payments, offering flexible solutions, and recording interactions. The ideal candidate has over 5 years of experience in collections or banking, strong negotiation skills, and is comfortable in fast-paced environments. This is an opportunity to contribute to a digital banking revolution with a customer-first approach.

Qualifications

• 5+ years of experience in collections, recovery, or a customer-facing banking role.
• Strong negotiation skills with a calm and empathetic communication style.
• Comfortable working in fast-paced digital environments.

Responsibilities

• Engage with customers to follow up on overdue payments.
• Offer flexible, compliant repayment solutions.
• Maintain accurate records of all interactions.

Skills

Negotiation skills

Empathetic communication

CRM/collection tools proficiency

Resilience

Job description

A UAE leading digital bank is seeking a Collection Agent to manage customer repayments while maintaining trust. This role involves engaging with customers to negotiate overdue payments, offering flexible solutions, and recording interactions. The ideal candidate has over 5 years of experience in collections or banking, strong negotiation skills, and is comfortable in fast-paced environments. This is an opportunity to contribute to a digital banking revolution with a customer-first approach.