Collections Specialist

beBeeDelinquencyManagement; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A financial organization in Abu Dhabi is looking for a Collections Officer to manage delinquent accounts effectively. The role involves following up with customers, analyzing their account history, and ensuring compliance with regulations. You'll track your progress against monthly targets and need strong negotiation and communication skills. Join us to help resolve accounts while adhering to our collections policy and ensuring customer satisfaction.

Qualifications

• Experience in customer service and collections.
• Strong negotiation and communication skills.
• Ability to analyze customer account history.

Responsibilities

• Follow up on allocated delinquent accounts.
• Conduct detailed case file reviews for communication.
• Analyze RM history prior to customer calls.
• Ensure compliance with Customer Protection Regulations.
• Meet monthly efficiency and productivity targets.
• Document information about overdue customers.
• Ensure collection activities align with the bank’s code of conduct.
• Identify and escalate high-risk cases to management.
• Evaluate options to prevent further delinquency.

Job description

Job Role

As a Collections Officer, your key objective will be to follow up on allocated delinquent accounts and ensure their resolution within the assigned target timeframe through continuous customer interaction, negotiation, and adherence to our collections policy and procedures.

• Detailed review of case files based on long-term customer relationships to facilitate effective communication.
• Comprehensive analysis of RM history, including past interactions, legal actions, and current status, prior to customer calls.
• Review of BSA and TCR for rental products to ensure accurate account information.
• Compliance with Customer Protection Regulations (CPR) during customer interactions to understand reasons for delinquency.
• Meeting monthly targets based on efficiency and productivity parameters.
• Documentation of detailed information about overdue customers for future reference and collection process management.
• Ensuring all collection activities are conducted in accordance with the bank's code of conduct and reputation guidelines.
• Identifying high-risk cases and escalating them to managers for prompt action.
• Evaluating viable options with customers to prevent further delinquency.