Collection Agent

Wio Bank; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

A UAE leading digital bank is seeking a Collection Agent to manage customer repayments while maintaining trust. This role involves engaging with customers to negotiate overdue payments, offering flexible solutions, and recording interactions. The ideal candidate has over 5 years of experience in collections or banking, strong negotiation skills, and is comfortable in fast-paced environments. This is an opportunity to contribute to a digital banking revolution with a customer-first approach.

Qualifications

• 5+ years of experience in collections, recovery, or a customer-facing banking role.
• Strong negotiation skills with a calm and empathetic communication style.
• Comfortable working in fast-paced digital environments.

Responsibilities

• Engage with customers to follow up on overdue payments.
• Offer flexible, compliant repayment solutions.
• Maintain accurate records of all interactions.

Skills

Negotiation skills

Empathetic communication

CRM/collection tools proficiency

Resilience

Job description

🧭 Ready to Help Customers Stay on Track? Do you have the empathy to listen, the confidence to negotiate, and the drive to turn overdue into resolved? Wio Bank, the UAE’s leading digital bank, is looking for a Collection Agent to help us manage customer repayments in a way that’s fair, respectful, and solution focused. This role isn’t just about recovering payments—it’s about maintaining trust and supporting our customers through their financial journey.

🌟 What You’ll Do:

• Engage with customers via calls, emails, and SMS to follow up on overdue payments
• Understand individual circumstances and offer flexible, compliant repayment solutions
• Maintain accurate records of all interactions in our systems
• Escalate cases where needed and collaborate with internal teams
• Track and meet recovery targets and SLAs
• Stay up to date with UAE collections regulations and Wio’s customer-first philosophy

🤝 What You Bring:

• 5+ years of experience in collections, recovery, or a customer-facing banking role
• Strong negotiation skills with a calm and empathetic communication style
• Comfortable working in fast-paced digital environments and using CRM/collection tools
• Fluent in English (Arabic is a plus)
• Resilience, professionalism, and a focus on resolution, not just results

💡 Why Join Wio?

We’re not your typical bank. We’re reimagining banking for today’s entrepreneurs, dreamers, and doers—with technology, transparency, and a human touch. As part of our Collections team, you’ll help us do it with heart.