Cluster Groups, Meetings & Events Coordinator Hilton Abu Dhabi Yas Island

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Abu Dhabi is seeking a Cluster Groups Meetings & Events Coordinator responsible for coordinating group room bookings, developing customer databases, and generating sales leads. The ideal candidate should possess excellent organisational and communication skills, along with a degree in business. This role offers the opportunity to be part of a leading hospitality brand committed to exceptional guest experiences.

Qualifications

• Good organisational and administration skills.
• Positive attitude and good communication skills.
• Experience in a Conference and Events function is advantageous.

Responsibilities

• Ensure effective coordination of group room bookings.
• Develop and maintain a customer database.
• Generate sales leads and contact potential clients.
• Manage events schedule to maximise yield.

Skills

Organisational skills

Communication skills

Customer service

IT skills

Confident telephone manner

Education

Relevant degree in a business discipline

Tools

Hotel property management systems

Job description

EOE/AA/Disabled/Veterans

What are we looking for

A Cluster Groups Meetings & Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in a Conference and Events function
• Relevant degree in a business discipline from an academic institution

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

What will I be doing

As Cluster Groups Meetings & Events Coordinator you will ensure the effective coordination and administration of all group room bookings as per the group reservations procedure. Specifically you will be responsible for performing the following tasks to the highest standards:

• Adhere to the events and group yield policy in order to maximize revenue
• Develop and maintain a customer database
• Generate and develop sales leads and contact potential clients to build business relationships
• Research local competition and local events
• Manage administrative requests as directed by the Management Team
• Manage an events schedule to maximise yield
• Build strong relationships with customers Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events
• Participate in hotel promotional activities

Required Experience

IC