Cloud Professional Services Manager

Canonical; Dubai; Remote; AED 367,000 - 478,000; Full time

Job summary

A leading technology firm seeks a Cloud Professional Services Manager to lead a team in implementing open source solutions in public clouds. The ideal candidate will have knowledge of cloud computing and experience in technical presales. This role requires excellent communication skills and the ability to mentor engineers. The company offers a distributed work environment with health benefits and professional development opportunities.

Benefits

Personal learning and development budget

Annual compensation review

Distributed work environment

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Dynamic personality with interest in new projects and people.
• Experience in leading, coaching, and mentoring engineers.
• Willingness to travel up to 40% of the time.

Responsibilities

• Lead and develop a team of engineers.
• Implement disciplined engineering processes.
• Be an active part of the leadership team.

Skills

Cloud computing concepts

Kubernetes

Openstack

Technical presales

Leadership and mentoring

Excellent communication skills

Linux and networking

Education

Exceptional academic track record

Job description

Overview

Join to apply for the Cloud Professional Services Manager role at Canonical

This is an opportunity to lead a Professional Services team (also known as Field Engineering) that helps customers understand and implement Canonical\'s open source solutions in public clouds and in data centers. The team works across cloud offerings from Ubuntu to virtualization, private cloud, Kubernetes, and implementations of open source solutions such as MLops platforms and data platforms. As Canonical expands into new industries, we design and develop new open source solutions to meet customer needs.

We believe that Engineering Managers should be outstanding engineers who can troubleshoot technical issues and engage in technical presales conversations with customers. They contribute to project delivery but focus more on shaping the team\'s direction, focus, and delivery. We invest in growing management skills and training engineers who are interested in soft skills to become managers.

Our goal is to make open source easier, more reliable, and more secure for deployment and development, aiming to provide \'most software to most companies\'. Our engineers are selected globally for brilliance and motivation to advance open source. Our engineering managers help teams achieve more than they realise and feel proud of the results.

The Field Engineering team designs private and public cloud solutions fitting workload needs, with a portfolio including on-premise solutions such as Openstack, MicroCloud, Ceph, and solutions deployable on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, and more. The team deploys, tests, and hands over solutions to support or managed services after projects and participates in presales conversations to provide technical guidance during sales.

Location: This role will be home based, managing a team in your time zone.

What your day will look like

• Lead and develop a team of engineers, from graduate to senior levels
• Work remotely in a single major time zone
• Coach, mentor, and provide career development feedback
• Identify and measure team health indicators
• Implement disciplined engineering processes
• Represent your team and product to stakeholders, partners, and customers
• Develop and evangelise strong engineering and organisational practices
• Plan and manage progress on agreed goals and projects
• Be an active part of the leadership team, collaborating with other leaders

What we are looking for in you

• Knowledge of cloud computing concepts and technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
• Practical knowledge of Linux and networking
• Experience in technical presales
• You are a dynamic person who loves to jump into new projects and interact with people
• Excellent verbal and written communication skills in English
• Passion and a track record of developing and growing people
• Experience in leading, coaching and mentoring engineers
• Organised and able to ensure your team delivers timely, high-quality results
• An exceptional academic track record from high school and, preferably, university
• Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events, and customer meetings.

Additional skills that you might also bring

• Second language - Spanish or French preferred
• Python knowledge
• Experience collaborating with external partners
• Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, a key open source project and platform for AI, IoT, and cloud, we are continually transforming the tech landscape. We recruit on a global basis and maintain high standards for new hires. We expect excellence and strive to be the best at what we do.

Canonical has been remote-first since 2004. Working at Canonical challenges you to think differently, work smarter, learn new skills, and raise your game. Canonical offers a unique window into 21st-century digital business.

Canonical is an equal opportunity employer

We foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management and Information Technology

Industries: Software Development

We encourage you to apply and join us in delivering open source at scale.