Cloud Operations Architect

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cloud services provider is seeking a Cloud Operations Architect in Dubai to drive customer adoption of AWS solutions. This role requires a strong technical background, a passion for innovation, and the ability to collaborate with diverse teams. The ideal candidate will have three years of experience in technical engineering, expertise in operational troubleshooting, and the ability to provide strategic guidance. Join us to help customers maximize the value of their AWS environments while fostering inclusivity and career growth.

Qualifications

• 3 years of technical engineering experience.
• Experience with operational parameters and troubleshooting for key cloud functions.
• Familiarity with AWS services.

Responsibilities

• Advise on solutions and provide technical guidance.
• Ensure AWS environments remain operationally healthy.
• Develop trusting relationships with customers.

Skills

Technical engineering experience

Operational troubleshooting

Cloud technologies

Customer advocacy

Education

Bachelor's degree

Job description

Overview

Would you like to join one of the fastest growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS Cloud Operations Architect drive our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Applicationlevel Services Networking Serverless Deployment Security and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from startups to Fortune 500 enterprises.

The Role

As a Cloud Operations Architect you will help craft and execute strategies to drive our customers adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more. Your technical acumen and customerfacing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents tradeoffs support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

AWS Sales Marketing and Global Services (SMGS)

AWS SMGS is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterprise level customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

Key job responsibilities

• Youll advise on solutions provide technical guidance and advocate for the customer


• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity


• Develop trusting relationships with customers understanding their business needs and technical challenges


• Using your technical acumen and customer obsession youll drive technical discussions regarding incidents tradeoffs and risk management


• Consult with a range of partners from developers through to Csuite executives


• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers


• With a bias for action youll proactively find opportunities for customers to gain additional value from AWS


• Provide detailed reviews of service events monthly & quarterly metrics detailed prelaunch planning


• Solve a variety of problems across different customers as they migrate their workloads to the cloud

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earth's Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a better-rounded professional.

Qualifications

• 3 years of technical engineering experience


• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment


• Bachelors degree


• Experience with AWS services or other cloud offerings


• Experience in internal enterprise or external customerfacing environment as a technical lead


• UAE Citizen (Emirati)

Accessibility and Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.