Client Solutions Manager - F&B - Global Business Solutions - MENA

TikTok; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading social media platform in Dubai is looking for a Client Solutions Manager. The role involves managing client relationships, optimizing ad campaigns, and providing data-driven insights to clients. Ideal candidates should have over 5 years of experience in digital marketing and account management, along with proficiency in English and Arabic. This dynamic position is essential for the growth of client accounts in a fast-paced environment.

Qualifications

• 5+ years of experience in account management / client services in digital marketing.
• Proficient in campaign management and optimization.
• Strong problem-solving skills aligned with client goals.

Responsibilities

• Manage post-sale client relationships with advertisers.
• Coordinate with internal teams for campaign execution.
• Analyze campaign performance data to provide insights.

Skills

Digital marketing expertise

Client relationship management

Analytical mindset

Strategic thinking

Job description

About the team

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers, leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

• Manage and grow post-sale client relationships with advertisers of all sizes
• Coordinate with ad ops, product, and R&D teams etc., internally to ensure a smooth and successful campaign execution
• Work with internal teams to guide inventory allocation
• Monitor and analyze ad campaigns, and proactively take initiative to improve results - Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Share marketplace feedback and guide our advertising strategy

Minimum Qualifications

• Experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy.
• Analytical Mindset : Demonstrated ability to use data to drive decisions and optimize campaign performance.
• Client-Centric : A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
• Strategic Thinking : Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
• Industry Expertise : Deep understanding of the digital marketing ecosystem and trends in the services sector.

Preferred Qualifications

• At least 5+ years of experience in account management / client services roles in digital marketing, agency experience is a big plus along with experience in managing Ad Campaigns (META, Google, TikTok +)
• Experience in managing a portfolio of F&B clients and performance advertisers with a deep understanding of their challenges
• Ability to analyze data and identify insights to assess campaign performance
• Proactive attitude with excellent project management, organizational, and analytical skills
• Due to the clients and region this role will be supporting proficiency in English and Arabic is important.