Client Services & Complaint Resolution Specialist

ADIB Group; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading banking institution is seeking a Client Service Specialist in Ras Al Khaimah to manage and address customer feedback and complaints via Call Centre. The ideal candidate should have 0 to 2 years of experience in customer service, possess strong problem-solving skills, and be focused on customer satisfaction. This position is exclusively for UAE Nationals and requires a dedication to meeting service standards and KPIs.

Qualifications

• Experience in Contact Center, Customer Service, or complaints environment.
• High level of analytical skills to enable problem solving.
• Understanding of the bank's systems, policies, products, and procedures.

Responsibilities

• Handle customer feedback and complaints via Call Centre.
• Carry out outbound calls related to customer follow-ups.
• Ensure delivery of First Call Resolution as a KPI.
• Escalate complex complaints to the Complaints Resolution Unit.

Skills

Customer-focused

Problem-solving

Interpersonal skills

Analytical skills

Communication skills

Education

0 to 2 years of experience in Customer Experience/Service

Knowledge of banking laws, policies, procedures, and practices

Job description

A leading banking institution is seeking a Client Service Specialist in Ras Al Khaimah to manage and address customer feedback and complaints via Call Centre. The ideal candidate should have 0 to 2 years of experience in customer service, possess strong problem-solving skills, and be focused on customer satisfaction. This position is exclusively for UAE Nationals and requires a dedication to meeting service standards and KPIs.