Client Relations Manager

Tiffany & Co.; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail company in the UAE seeks a Client Relations Manager to enhance client acquisition and retention strategies. You will develop market-specific strategies, manage a talented team, and oversee partnerships while ensuring an exceptional client experience. The ideal candidate has over 10 years of event management experience, creativity, and strong communication skills. Knowledge of the luxury industry is preferred. Join us to create unique client experiences that embody our brand's values.

Qualifications

• 10+ years of event management experience.
• Must be creative with a high taste level.
• Strong written, verbal, and presentation skills.
• Previous experience in a client relations/client-facing role.
• Luxury industry experience preferred.

Responsibilities

• Develop relationships with top clients to drive acquisition.
• Manage market-specific strategies to enhance client experience.
• Create innovative retail opportunities to maximize ROI.
• Develop team selling capabilities in the jewelry sector.
• Establish strategic partnerships for client experiences.
• Manage charitable giving and client gifting strategies.
• Oversee local budget and report on competitive insights.

Skills

Event management

Creative thinking

Presentation skills

Client relations

Luxury industry knowledge

Job description

Client Relations Manager Tiffany & Co.•United Arab Emirates

Responsibilities

• Client Acquisition & Retention: Develop relationships with market top clients to drive new and high-potential client acquisition. Host and entertain clients regularly to maintain and continue to build existing relationships with top clients.
• Strategy & Personalization: Develop and manage market-specific strategies for driving and reinventing in-store moments, rooted in exceptional client experience with an emphasis on personalization.
• Innovation & ROI: Develop new, unexpected, and disruptive opportunities to drive retail priorities while supporting all product launches to maximize future ROI.
• Team Development & Collaboration: Partner with retail leaders to develop the selling capabilities of the High Jewelry Sales Specialists across the market in support of the overall Client Relations strategy. Lead and coach a developing team to success.
• Partnerships & Experiences: Establish and maintain strategic partnerships inside and outside the organization to create experiences that surprise and delight the client. Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand.
• Philanthropy & Hospitality: Define and manage the strategy and execution of charitable giving, client gifting, and in-store day-to-day hospitality.
• Operations & Reporting: Oversee the local budget and calendar of actions/events. Report on competitive insights and location-specific activations.

Requirements

• 10+ years of event management experience.
• Must be creative with a high taste level.
• Strong written, verbal, and presentation skills.
• Previous experience in a client relations/client-facing role.
• Luxury industry experience preferred.