Client Relations Lead - Front Desk & Operations

Nathan & Nathan; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading serviced office provider in Dubai is seeking a Client Relations Associate to be the first point of contact for clients and visitors. The role encompasses customer service, administrative tasks, and managing office operations. The ideal candidate should have 3-5 years of experience in a customer-facing role, preferably in hospitality or customer service. Proficiency in Arabic is preferred, and the position involves coordinating client services and ensuring a smooth operation within the business center.

Qualifications

• 3-5 years experience in a customer-facing role.
• Experience in Hospitality or Customer Service Industry.
• Sales experience is a plus.
• Arabic Speakers preferred.

Responsibilities

• Act as first responder to clients in terms of any service/maintenance request.
• Assist & manage mail distribution, answering & screening phone calls on behalf of clients.
• Oversee office inventory activities, including ordering & requisitions.
• Resolve complaints/escalations of both clients & staff.
• Ensure smooth move in & move out procedure of clients/companies as per the updated record.

Skills

Customer service

Communication skills

Problem-solving

Team leadership

Time management

Job description

A leading serviced office provider in Dubai is seeking a Client Relations Associate to be the first point of contact for clients and visitors. The role encompasses customer service, administrative tasks, and managing office operations. The ideal candidate should have 3-5 years of experience in a customer-facing role, preferably in hospitality or customer service. Proficiency in Arabic is preferred, and the position involves coordinating client services and ensuring a smooth operation within the business center.