Client Manager - Holiday Homes (Russian Speaking)

MIRA CONSTRUCTION L.L.C; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A property management company in the United Arab Emirates is seeking a Client Manager responsible for managing relationships with property owners and overseeing apartment operations. Key responsibilities include managing the DTCM portal, communicating with homeowners, and ensuring timely resolutions to complaints. The ideal candidate should possess excellent communication skills in English and Russian, demonstrate strong organizational abilities, and be available outside standard hours for emergencies. Benefits include private health insurance and paid time off.

Benefits

Private Health Insurance

Paid Time Off

Training & Development

Qualifications

• Strong communication skills in English and Russian, both verbal and written.
• Ability to work effectively under pressure.
• Familiarity with property management systems is a plus.

Responsibilities

• Manage the DTCM portal and handle related documentation.
• Oversee the keyless smart lock system for properties.
• Send monthly reports to property owners.
• Update and maintain the insurance list for all properties.
• Communicate regularly with property owners regarding updates.

Skills

Excellent communication in English and Russian

Strong organizational skills

Ability to multitask under pressure

Familiarity with DTCM processes

Proactive attitude

Job description

Client Manager Overview

The Client Manager is responsible for managing relationships with property owners, ensuring smooth operations of all apartments, and overseeing compliance and reporting requirements. This role requires strong organizational skills, attention to detail, and the ability to respond promptly to urgent issues, working fully in‑office 6 days a week and remotely in urgent cases.

Key Responsibilities

• Manage the DTCM portal, including handling new unit permits, cancellations, and any related documentation.
• Oversee the keyless smart lock system for all properties.
• Work with the accounts team to review monthly reports, save them as PDF files, and send them to property owners via separate emails until the 10th of each month.
• Update and maintain the insurance list for all properties and communicate with the insurance company through e‑mail.
• Maintain regular communication with property owners via WhatsApp, Telegram, and e‑mail, providing updates and addressing concerns promptly.
• Be always reachable and carry a laptop off‑duty to respond to emergencies at any time.
• Coordinate and communicate effectively with the internal team to ensure smooth operations.
• Stay fully aware of all issues related to complaints and apartment conditions, and ensure timely resolution.
• Communicate with the housekeeping manager.

Qualifications

• Excellent communication skills in English and Russian (both written and verbal).
• Strong organizational and multitasking abilities.
• Ability to work under pressure and respond to urgent situations.
• Familiarity with DTCM processes and property management systems is a plus.
• Professional and proactive attitude, with high attention to detail.

Benefits

Private Health Insurance, Paid Time Off, Training & Development.

Note: The Client Manager role requires flexibility and availability outside standard office hours in case of emergencies.