Client Experience & Quality Assurance Lead

RTC-1 Employment Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading travel company in Dubai is looking for a Client Complaint & Quality Manager. You will manage client complaints, develop SOPs, and enhance customer experience using data analytics. Ideal candidates have a degree in hospitality or business, at least 3 years of experience in the travel industry, and proficiency in ERP systems. The role offers a full-time position with a salary of up to 12K AED depending on qualifications.

Qualifications

• Open to Arabic nationalities, 35 to 45 years old.
• At least 3 years UAE experience in the same role.
• Strong knowledge of UAE labor laws and travel regulations.

Responsibilities

• Manage end-to-end client complaints ensuring timely resolution.
• Develop and enforce SOPs and conduct audits.
• Collect and analyze feedback to enhance customer experience.

Skills

Client complaint resolution

SOP development

Data analysis

ERP proficiency

MS Office skills

Education

Bachelor’s degree in Hospitality, Travel & Tourism, Business Administration

Tools

ERP systems

Ticketing systems

Reporting tools

Job description

A leading travel company in Dubai is looking for a Client Complaint & Quality Manager. You will manage client complaints, develop SOPs, and enhance customer experience using data analytics. Ideal candidates have a degree in hospitality or business, at least 3 years of experience in the travel industry, and proficiency in ERP systems. The role offers a full-time position with a salary of up to 12K AED depending on qualifications.