Client Experience & Operations Manager

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading financial institution in Abu Dhabi is looking for a Manager to support Relationship Management Teams by providing essential operational services and support. The role involves acting as a liaison between clients and internal departments, ensuring timely resolution of client service requests, and enhancing the client experience. Candidates should possess a university degree in commerce or banking, along with a minimum of 3 years of banking operations experience. Strong analytical and communication skills are essential for success in this role.

Qualifications

• Minimum 3 years experience in a Bank with an exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of Backoffice operating procedures.

Responsibilities

• Provide operational and administrative support to clients.
• Act as a liaison between clients and internal departments.
• Manage client service requests and resolve issues.

Skills

Excellent communication skills

Analytical thinking

Problem-solving

Ability to work in a fast-paced environment

Knowledge of Banking principles

Education

University Degree in Commerce or Banking

Job description

A leading financial institution in Abu Dhabi is looking for a Manager to support Relationship Management Teams by providing essential operational services and support. The role involves acting as a liaison between clients and internal departments, ensuring timely resolution of client service requests, and enhancing the client experience. Candidates should possess a university degree in commerce or banking, along with a minimum of 3 years of banking operations experience. Strong analytical and communication skills are essential for success in this role.