Client Engagement Manager

IFZA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic business solutions provider in Dubai is seeking a Client Engagement Manager to own and nurture client relationships. This role involves driving upsells, addressing renewal risks, and mentoring junior staff. Ideal candidates should have over 3 years of experience in a relationship-driven sales role, full English fluency, and knowledge of CRM systems. The position offers competitive benefits, including annual leave and medical insurance.

Benefits

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Bonus scheme

Exclusive Fazaa discounts

Qualifications

• Over 3 years as a named-account owner with consistent growth.
• Documented over 120% quota attainment in relationship-heavy sales.
• Experience with client quarterly business reviews.
• Valid UAE driver's license and own car required.

Responsibilities

• Own and nurture a dedicated portfolio of Professional Partners.
• Spot renewal risks and facilitate expansion conversations.
• Conduct 'Voice of the Customer' interviews to improve service.
• Mentor junior representatives on relationship-led selling.
• Travel to top accounts for engagement and relationship building.

Skills

Full English fluency

Intermediate MS Office

Advanced CRM mastery

World-class listening

Genuine curiosity about people

Education

Tertiary qualification or equivalent experience in B2B/B2C services

Tools

Salesforce

Job description

As a Client Engagement Manager, you are the heartbeat of every client relationship. Your mission is to own, nurture and grow a dedicated portfolio of Professional Partners and direct clients by becoming their most trusted advisor.

You will live inside your accounts: celebrating their wins, solving their pains, and turning every interaction into deeper loyalty and bigger renewals + upsells. Sales targets are met because relationships are unbreakable, not in spite of them.

Main Responsibilities – How You Build Lifelong Advocates

• Be the single point of trust for your named accounts: daily check-ins, quarterly business reviews, and surprise-and-delight moments.
• Map stakeholder ecosystems, uncover hidden decision‑makers, and orchestrate multi‑threaded relationships.
• Proactively spot renewal risks 90 days out and turn them into expansion conversations.
• Co‑create success plans with every key account, tying IFZA solutions to their KPIs.
• Host VIP on‑site experiences, private webinars, and exclusive partner events.
• Drive 80 % of your revenue from existing accounts through upsell, cross‑sell, and referral engines.
• Generate net‑new logos only via warm introductions from your happy clients.
• Conduct “Voice of the Customer” interviews and convert insights into product roadmap wins.
• Own the full renewal cycle: forecasting, pricing negotiations, contract signatures.
• Live in the CRM: every coffee, call, and commitment logged within 60 minutes.
• Present account health scorecards in monthly leadership reviews.
• Travel domestically and internationally to “high‑touch” your top 20 accounts.
• Mentor junior reps on the art of relationship‑led selling.
• Perform other duties assigned by Management.

Qualifications & Skills

• Full English fluency (additional languages = instant superpower).
• Intermediate MS Office + advanced CRM mastery (we use Salesforce).
• World‑class listener, storyteller, and executive presence.
• Valid UAE driver’s license + own car.
• Infectious optimism and genuine curiosity about people.

Experience – Proof You’ve Done This Before

• 3+ years as a named‑account owner who consistently grew book‑of‑business YoY.
• Documented 120 %+ quota attainment in a relationship‑heavy sales role.
• Experience running QBRs that clients “ask” to put on their calendar.
• Tertiary qualification OR equivalent street‑smart success in B2B/B2C services.
• Bonus: Free‑zone, immigration, or business‑setup industry knowledge.

Benefits

• 24 Annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Bonus scheme (in relevant departments)Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
• Opportunities to learn, develop and grow with the organization