Chief Operating Officer (Fintech)

IBMC; United Arab Emirates; Hybrid; AED 150,000 - 230,000; Full time

Job summary

A leading fintech group is seeking an experienced Group COO to unify and scale operations across multiple countries. The role involves strategic leadership, operational efficiency audits, and ERP implementation. The ideal candidate will have 8–12 years of experience in operations management within SaaS or fintech environments. This position offers competitive compensation and the opportunity to lead a high-performing team in a collaborative work environment.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative work environment

Qualifications

• 8–12 years’ experience in operations, ideally within SaaS, fintech, or prop trading.
• Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
• Experience leading multi-country or multi-entity operations.

Responsibilities

• Translate strategic vision into operational frameworks and goals.
• Conduct full process audits to identify inefficiencies.
• Design and roll out SOPs for major operational domains.
• Research and evaluate operational management systems.
• Align functions across multiple countries under a unified structure.

Skills

Strategic leadership

Operational management

Analytical skills

Communication skills

Change management

Education

Bachelor’s or Master’s in Business, Operations, or Systems Management

Tools

ERP systems

Job description

Group COO – Operations & Systems Leadership

IBMC is assisting our client in hiring a Group COO to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia.

Key Responsibilities

• Strategic & Operational Leadership – Translate the group’s strategic vision into measurable operational frameworks and goals, define and manage group-wide KPIs and OKRs, and lead operational planning, forecasting, and execution to support group expansion.
• Full Process Audits – Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.
• Risk & Scalability Management – Continuously assess current processes and systems for scalability, build a forward-looking risk framework, and drive preventive actions to avoid growth disruptions.
• Process Optimization & SOP Development – Design, document, and roll out SOPs for all major operational domains (onboarding, customer success, marketing, HR, finance, development), enforce consistent standards, and monitor adherence.
• Systems Integration & ERP Implementation – Research and evaluate operational management systems, lead ERP vendor selection and implementation planning, and oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
• Cross-Entity Collaboration – Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure, standardize communication and reporting, and drive coordination.
• Financial & Administrative Oversight – Collaborate with the CFO to control operational costs, track efficiency ROI, introduce operational cost tracking, and oversee contract execution and invoicing processes.
• People Leadership & Culture – Build and mentor a high-performing operations and mid-management team, promote a culture of ownership, support HR with workforce planning and training, and align team development with group goals.
• Executive Collaboration – Partner with the CEO and CFO on strategic planning, risk management, operational budgeting, support due diligence and investor relations with operational reporting.

Key Performance Indicators

• ERP system researched, selected, and implemented within agreed timeframe and budget.
• Group-wide SOP coverage and adoption rate.
• Operational efficiency gains (turnaround time, cost-to-revenue ratio, process automation).
• Cross-entity reporting consistency and KPI visibility.
• Team productivity, accountability, and satisfaction.
• Achievement of group OKRs and operational targets.
• Client onboarding cycle time reduction and backlog reduction.

Benefits

• Competitive salary and benefits package.
• A pivotal role in the growth and success of a dynamic fintech group.
• Collaborative and supportive work environment where ideas are valued.
• Opportunities for professional development and career advancement.

Qualifications

• Bachelor’s or Master’s in Business, Operations, or Systems Management.
• 8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading.
• Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
• Strong analytical, leadership, and communication skills.
• Experience leading multi-country or multi-entity operations.
• Demonstrated ability to manage change and drive measurable performance improvement.
• Location Requirement: This is a Bali-based position.