Chief Digital Channels Leader — Business Banking

RAKBANK; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading banking institution in Dubai is seeking an experienced SVP — Head of Digital Channels to lead the strategic management of digital channels in Business Banking. The role focuses on optimizing customer experiences, ensuring operational resilience, and leveraging data analytics to drive improvements. Candidates should possess strong leadership skills, a deep understanding of digital banking, and at least 15 years of relevant experience. The position offers competitive compensation and opportunities for career growth.

Benefits

Competitive, performance-linked compensation

Medical coverage for you and your family

Comprehensive life insurance

Inclusive and diverse workplace culture

Career development and fast-track growth opportunities

Mentorship from industry experts

Qualifications

• 15 years in digital banking or financial services with senior leadership experience.
• Proven track record in managing digital channels and transformations.
• Deep knowledge of analytics and customer experience frameworks.

Responsibilities

• Lead strategic management and optimization of Business Banking digital channels.
• Act as Point of Contact for channel failures and outages.
• Capture and analyze customer feedback on channel performance.

Skills

Agile methodologies (Scrum, SAFe, Kanban)

Product lifecycle management

Data analytics (Google Analytics, Power BI, Tableau)

Strong stakeholder management and influencing skills

Regulatory awareness (AML, FATCA, MiFID II)

API & integration concepts

Education

Bachelor’s degree

Master’s degree

Tools

Jira

Azure DevOps

Confluence

Job description

A leading banking institution in Dubai is seeking an experienced SVP — Head of Digital Channels to lead the strategic management of digital channels in Business Banking. The role focuses on optimizing customer experiences, ensuring operational resilience, and leveraging data analytics to drive improvements. Candidates should possess strong leadership skills, a deep understanding of digital banking, and at least 15 years of relevant experience. The position offers competitive compensation and opportunities for career growth.