Chief Concierge

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Chief Concierge to be the main ambassador of service excellence and lead the concierge team. Responsibilities include supervising daily operations, enhancing guest experiences, and ensuring the highest standards of service. Candidates should have a degree in Hotel Management and substantial experience in luxury hotel environments. A passion for customer service and strong interpersonal skills are essential. This role offers an opportunity to shape guest experiences in a prestigious setting.

Qualifications

• Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
• Impeccable grooming standards and a genuine passion for delivering elevated personalized guest service.
• Extensive knowledge of luxury service standards and trends.

Responsibilities

• Supervise the Concierge Team and set department goals.
• Lead daily concierge operations to deliver seamless service aligned with Forbes standards.
• Ensure team members have up-to-date knowledge of hotel products and local area.

Skills

Strong commercial acumen

Exceptional leadership

Interpersonal and communication skills

Sales and upselling capabilities

Knowledge of Dubai’s luxury landscape

Education

Degree or diploma in Hotel Management or equivalent

Les Clefs dOr membership

Job description

EOE/AA/Disabled/Veterans

Overview

A Chief Concierge for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow.

What are we looking for

• Degree or diploma in Hotel Management or equivalent.
• Candidate must be a Les Clefs dOr member
• Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
• Strong commercial acumen with proven sales and upselling capabilities.
• Exceptional leadership interpersonal and communication skills with a refined professional presence.
• Extensive knowledge of Dubai’s cultural culinary entertainment and luxury landscape as well as global destination trends.
• Impeccable grooming standards and a genuine passion for delivering elevated personalized guest service.

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

The Chief Concierge at Waldorf Astoria Dubai International Financial Centre is a distinguished ambassador of the hotel embodying the essence of luxury service and personalized guest care. Chief Concierge leads the concierge team in delivering highly intuitive bespoke and anticipatory service ensuring every guest experience reflects the standards of Forbes Travel Guide Five-Star and the Waldorf Astoria’s commitment to excellence.

What are we looking for

As a Chief Concierge for the Waldorf Astoria Dubai International Financial Centre you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Greet all guests warmly in public areas and personally engage with VIP guests in-room ensuring a gracious and memorable welcome.
• Lead and supervise daily concierge operations to deliver seamless polished service in alignment with Forbes Five-Star standards.
• Set departmental objectives manage work schedules budgets policies and procedures to ensure operational excellence.
• Monitor and elevate the appearance performance and service delivery of the concierge team emphasizing training coaching and teamwork.
• Ensure team members possess up-to-date knowledge of hotel products services pricing policies and in-depth familiarity with the local area.
• Utilize extensive local and international expertise to provide exclusive recommendations secure reservations and curate exceptional guest experiences.
• Develop and maintain elite relationships with partners and vendors to enhance the hotels bespoke offerings.
• Maximize sales revenues through refined upselling techniques and targeted marketing initiatives.
• Monitor guest satisfaction feedback and implement effective actions to continuously improve results.
• Maintain accurate guest profiles and preferences to deliver personalized experiences and foster loyalty.

Required Experience

Chief