Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

A global hospitality leader in the United Arab Emirates is seeking a Chief Concierge to lead the concierge team and ensure top-tier guest experiences. This role entails overseeing all concierge operations, delivering personalized service, and maintaining high standards of guest interaction. Candidates must demonstrate strong leadership skills, solid experience in concierge services, and have a passion for guest satisfaction. The position offers a competitive salary and a collaborative work environment, ensuring professional growth and well-being.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• Solid experience in concierge or guest services within a hotel or resort environment.
• Previous supervisory or leadership experience in a concierge setting.
• Fluent in English, additional languages a plus.

Responsibilities

• Lead and oversee the full concierge operation.
• Deliver warm and personalized service to all guests.
• Build strong guest relationships and anticipate needs.
• Coordinate and oversee VIP arrivals and complex guest requests.

Skills

Strong communication skills

Leadership skills

Guest service skills

Local knowledge

Ability to stay calm under pressure

Education

High school qualification or equivalent

Hospitality education

Job description

We want our guests’ experiences to be truly memorable from the very first moment they arrive. To set that tone, we are looking for a Chief Concierge who leads from the front, sets high service standards, and ensures every guest interaction feels thoughtful, effortless, and personal.

A little taste of your day-to-day:

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners
• Deliver consistently warm, professional, and highly personalised service to all guests
• Build strong guest relationships and anticipate needs before they are requested
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests
• Handle guest concerns calmly, using feedback to drive service improvements
• Work closely with Front Office and other departments to ensure seamless guest journeys
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas
• Lead by example as a brand ambassador and actively promote hotel services and experiences

What we need from you:

• Strong communication, leadership, and guest service skills
• Solid experience in concierge or guest services within a hotel or resort environment
• Previous supervisory or leadership experience in a concierge setting
• A confident, hands‑on leadership style with the ability to coach and motivate a team
• Strong local knowledge or the ability to build it quickly and accurately
• Ability to stay calm, organised, and professional under pressure
• Flexibility to work shifts, including weekends and holidays
• Fluent in English, with additional languages considered an advantage
• High school qualification or equivalent; hospitality education is a plus

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.