Change Specialist

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global airline is seeking a Change Specialist in Dubai. The role involves implementing change management strategies and ensuring stakeholder engagement while delivering innovative solutions. You will work in a fast-paced environment with key responsibilities including defining KPIs and designing communications. The ideal candidate should have a Bachelor's degree and at least 5 years of experience in Information Technology or Change Management, along with excellent communication skills. An attractive tax-free salary and travel benefits are included.

Benefits

Tax-free salary

Travel benefits

Employee discounts on flights and hotels

Qualifications

• 5 years' experience in Information Technology/Change Management.
• Proven experience in large organizations using structured project methodologies.
• Ability to manage multiple change initiatives.

Responsibilities

• Implement change management strategies to enable successful program delivery.
• Design strategic communications to drive engagement.
• Define and track adoption KPIs through performance reports.

Skills

Change management principles

Stakeholder engagement

Communication skills

Data-driven mindset

Education

Bachelor's degree

Tools

Microsoft 365

Power BI

SharePoint

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Change Specialist and play a key role in delivering a state-of-the‑art flagship building and employee experience for up to 3,000 of Emirates Groups colleagues. Experience a fast‑paced, multicultural environment where your expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.

Responsibilities

As a Change Specialist, you will support the execution of change management, communications, training, and business readiness strategies to enable successful adoption of new systems, processes, and ways of working. The role partners closely with stakeholders and operates under Project Management Office (PMO) governance to build engagement, minimise resistance, and drive measurable adoption. A key focus is defining, tracking, and reporting post‑go-live KPIs to demonstrate impact and ensure sustained change.

In this role, you will

• Implement change management and business readiness strategies to enable successful programme delivery, sustainable transformation, and adoption of new processes, procedures, and technologies
• Design and deliver strategic communications across digital, print, multimedia, and live events to build awareness, drive engagement, and ensure alignment across change initiatives
• Partner with stakeholders to define adoption KPIs, track engagement through dashboards and performance reports, and adapt approaches based on insights, feedback, and best practices
• Support workforce engagement and capability building by evolving learning pathways and initiatives that promote a connected, future‑ready workforce and a culture of continuous development
• Work closely with the Learning & Talent function, providing subject matter expertise in the design of impactful learning solutions—including virtual learning products—that support change enablement, ensuring alignment with Group learning governance, processes, and standards
• Collaborate with communities of change agents to execute change plans, deliver agreed outcomes, and sustain business engagement through ongoing collaboration, feedback, and the application of corporate best practices

Qualifications

To be considered for the role, you must meet the below requirements.

• Bachelor's degree and 5 years’ experience in Information Technology/Change Management
• Proven experience delivering change and transformation initiatives within large organisations, using structured project and change management methodologies
• Strong knowledge of change management principles and methodologies
• Ability to manage multiple, concurrent change initiatives in complex environments
• Proven capability to build trust, accountability, and influence stakeholders at all levels
• Experience coaching leaders and teams through change
• Ability to quickly understand business needs, organisational challenges, and new concepts
• Demonstrated experience delivering change within digital transformation, technology, or system implementations
• Strong understanding of the people, process, and business impacts of digital solutions
• Excellent communication, facilitation, and stakeholder engagement skills
• Experience designing and delivering training and adoption campaigns for digital tools (e.g. Microsoft 365, ERP, CRM)
• Data‑driven mindset with the ability to define, track, and analyse adoption KPIs
• Proficiency with collaboration and digital engagement tools (e.g. Teams, SharePoint, Miro, Power BI)

You’ll have an edge if you have

• Prosci or equivalent change management certification
• Experience in change advocacy/fast‑paced/technology‑driven environments

Salary & Benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it’s like to live and work in our cosmopolitan home city can be found in the Dubai Lifestyle section.

Recruitment Process and Timeline

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.