Certified Service Advisor - Porsche

AL Nabooda Automobiles LLC.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Dubai seeks a Service Advisor to enhance customer satisfaction and drive sales. This role involves handling customer inquiries, ensuring accurate invoicing, and promoting additional services. The ideal candidate has a Bachelor's degree, UAE automobile experience, and proven target achievement. Competitive salary with bonuses and a comprehensive benefits package is offered. Join a vibrant team emphasizing professional development and teamwork.

Benefits

Competitive salary with performance-based bonuses

Comprehensive benefits package including health insurance

Opportunities for professional development

Vibrant company culture

Qualifications

• UAE/Middle East Automobile experience.
• Proven experience of achieving targets.
• Certified Service Advisor.

Responsibilities

• Take details of vehicle history and faults, providing estimates and handling complaints.
• Check invoices for accuracy, explaining any additional costs to customers.
• Pro-actively communicate about additional work, explaining safety and cost implications.
• Plan jobs effectively to optimize workshop utilization.
• Open job cards and coordinate with Team Leaders for job accuracy.
• Maintain an accurate database of customer information for recalls and marketing.

Skills

Sales proficiency

Customer relationship management

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Join Our Team as a Service Advisor!

Are you a driven sales professional with a passion for vehicles and a knack for building lasting customer relationships? Do you thrive in a fast‑paced environment and have a proven ability to close deals? If so, we’d love to welcome you to our team as a Service Advisor!

About us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state‑of‑the‑art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

What You'll Do:

Customer Focus

1. Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
2. Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
3. Pro‑actively communicate with customers if additional work is required, explain safety, cost and time impact.

Business Development

1. Understand customer’s ongoing vehicle requirements, and use these to the benefit of the sales and service elements of the business.
2. Up‑sell additional services and products to customers to increase profitability of the service centre.

Operational

1. Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when workshop not working to capacity.
2. Open job cards,( standard and warranty), co‑ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
3. Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
4. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.

Personal Development

1. Practice personal continuous improvement by attending any relevant courses.
2. Arrange a meeting with your line manager in accordance with the annual appraisal.
3. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

Why Join Us?

• Competitive salary with performance‑based bonuses.
• Comprehensive benefits package including health insurance and more.
• Opportunities for professional development and career advancement.
• A vibrant company culture that values teamwork and innovation.

What you will need

• Bachelors degree or equivalent
• UAE/Middle East Automobile experience
• Proven experience of achieving targets.
• Certified Service Advisor