CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

The Team Builders; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hospitality group in Dubai is seeking a Central Reservations & Customer Service Manager to lead and enhance guest service experiences. The ideal candidate will have strong leadership skills, experience in reservations, and the ability to handle high-level guest complaints. Join a dynamic team and play a key role in shaping world-class customer experiences.

Qualifications

• 3 years in a managerial role.
• Proven leadership in reservations & customer service.
• Ability to multitask and lead under pressure.

Responsibilities

• Overseeing LARGE venue reservations & optimizing booking performance.
• Leading a proactive customer service team.
• Training, coaching and driving high service standards.
• Enhancing revenue through B2B collaboration and upselling.
• Resolving guest issues with professionalism and empathy.

Skills

Leadership

Interpersonal skills

Customer service

B2B collaboration

Job description

Overview

Were Hiring: Central Reservations & Customer Service Manager

Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping worldclass customer experiences!

Key Highlights

• Must have strong links with tour operators and DMCs
• Experienced in handling highlevel guest complaints
• Strong leadership and interpersonal skills a must

Youll Be Responsible For

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training coaching and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements

• 3 years in a managerial role
• Proven leadership in reservations & customer service
• Ability to multitask and lead under pressure
• Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey