CE- Resident Engineer(DXB-TTC)

CanonEurope; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology company is seeking a Resident Engineer in Dubai to provide maintenance and optimize the performance of hardware in its portfolio. The role involves troubleshooting, achieving a high first-time fix rate, and reporting on service performance. Candidates need an engineering degree, service industry experience, and excellent customer handling skills. Strong fault-finding abilities and teamwork are essential for this position. It's an opportunity to work in a dynamic environment and contribute to customer success.

Qualifications

• Relevant experience in the service industry.
• Experience understanding and following health and safety guidelines.
• Current GCC driving licence.

Responsibilities

• Provide first-line troubleshooting for products.
• Achieve a high first-time fix rate.
• Report on labour and parts investment.
• Optimise stock inventory and rotation.
• Identify super-users and provide training.

Skills

Excellent fault-finding skills

Good customer handling

Team player

Good commercial insight

Education

Engineering degree or diploma (electronics, mechanics, and software)

Job description

As a Resident Engineer you will provide cost effective maintenance and optimise the technical performance of hardware in the portfolio, including maintenance and upgrading of firmware (product system software) and related applications via remote technical support using Canon remote assistance tools.

What we give

With Canon you'll get the support and encouragement you need to grow from people who share your ambition. We invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability encompassed by our Kyosei philosophy of living and working together for the common good focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Responsibilities

• Provide first‑line troubleshooting (root cause of problems) on the standalone and connected products within their portfolio.
• Achieve a high first‑time fix rate and minimise recalls with the most cost‑effective use of labour time and parts.
• Report on labour and parts investment using CAESAR (Canon European Service Admin Coding) coding structure.
• Optimise stock inventory and rotation and balance this against return‑to‑fit (RTF) visits.
• Signal commercial opportunities to the sales and marketing department by using OnSite‑InSight.
• Make contributions to the ongoing development of the team and overall service performance.
• Fully understand customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account manager on customer issues.
• Identify super‑users and provide appropriate training on Canon products, installed software and features (including printer drivers).
• Seek opportunities to develop other areas of the client’s business and liaise with the account manager accordingly.

What we ask

Must have/be:

• Engineering degree or diploma (electronics, mechanics and software).
• Relevant experience in the service industry.
• Experience understanding and following health and safety guidelines.
• High technical aptitude with excellent fault‑finding skills.
• Good customer handling and communication skills. Able to give customer instruction.
• Team player focused on optimising the team output.
• Good commercial insight and business acumen.
• Awareness and behaviour that consistently represents Canon as a company.
• Current GCC driving licence.

You will need

• Able to work on own initiative and in a team environment.
• The ability to think outside the box when solving problems innovatively.
• A high level of accuracy to provide relevant and timely information.
• The ability to achieve good results whilst working under pressure.
• Diplomacy and good communication skills.

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.