CDD-EDD Remediation Coordinator

Raqmiyat; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A UAE-based IT consulting company is seeking a candidate for a role focused on customer data management and compliance. Responsibilities include performing outbound calls to update customer information, capturing data accurately, and collaborating with teams to close remediation cases. Applicants should possess a high school diploma or higher and at least 3 months of relevant work experience, along with foundational knowledge of compliance processes and proficiency in Microsoft Office tools.

Qualifications

• High School Diploma or Bachelor's degree in management, Banking, or Finance.
• Minimum 3 months of work experience in a relevant field.
• Foundational knowledge of regulatory compliance and due diligence processes.

Responsibilities

• Perform outbound calls to obtain or update customer information.
• Capture and verify customer data to ensure integrity.
• Review system data for completeness and compliance.
• Track remediation cases to achieve timely closure.
• Liaise with teams to address compliance gaps.
• Maintain records of customer interactions and progress.
• Assist in project coordination to meet compliance objectives.

Skills

Customer data management

Regulatory compliance knowledge

Technical proficiency in Microsoft Office

Education

High School Diploma or higher

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Dubai, United Arab Emirates | Posted on 11/05/2025

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Job Description

Key Responsibilities:

• Performoutbound calls to customers to obtain or update CDD/EDD information anddocumentation in line with compliance standards.
• Captureand authorize customer data accurately in the Bank’s core and archiving systemsto ensure data integrity.
• Reviewsystem data to confirm completeness and consistency with required CDD/EDDdocumentation.
• Trackoutstanding remediation cases and follow up with customers and internal teams to achieve timely closure.
• Liaisewith compliance and operations teams to address CDD/EDD-related gaps and ensureprocess alignment.
• Maintainupdated records of customer interactions and remediation progress to supportaudits and reporting.
• Assistthe Team Leader in project coordination and deliverables to ensure complianceobjectives are met.

All the above accountabilities included but not limited to anyadditional/new tasks or responsibilities assigned by the line Manager.

Requirements

• High School Diploma / Intermediate or bachelor’s degree in management, Banking, or Finance.
• Work Experience ( Please specify minimum number of years and the field in whichexperience is required)
• Minimum of 3 months of workexperience
• Foundational knowledgeof regulatory compliance and due diligence processes.
• Technical proficiency in Microsoft Word, Excel, andPowerPoint.