Cashier

Flip retail; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group is seeking a Full-time Front Desk Agent in Abu Dhabi. Responsibilities include checking in and out guests, managing cash transactions, and providing exceptional customer service. The ideal candidate has a secondary school diploma and previous experience in a luxury hotel setting. Excellent communication skills and a well-groomed appearance are a must for this role.

Qualifications

• Previous experience in the same role in a luxury hotel is required.
• Well-groomed, professional appearance.
• Physical stamina to stand for extended periods.

Responsibilities

• Sign in and check out guests according to procedures.
• Coordinate room status updates with housekeeping.
• Respond to guest requests and inquiries in a caring manner.

Skills

Written and verbal communication

Customer service

Upselling techniques

Education

Secondary school diploma or equivalent

Job description

Overview

Front Desk Agent (Full-time). Property/ Workplace: Emirates Royal Residence, Abu Dhabi. Area: Abu Dhabi, United Arab Emirates.

Responsibilities

• Sign in arriving guests and check out departing guests in a friendly and caring manner according to the criteria.
• Upon sign in, register visitor and assign rooms. Fit unique requests whenever possible.
• If required, assist visitors in completing enrollment cards.
• Use upselling techniques to market areas and other hotel services.
• Validate guest's method of payment and comply with established credit-checking procedures or refer cash handling to cashiers.
• Upon guest departure, process check-out procedures. Collect payment from guests. Clear guest account and provide a duplicate of the billing.
• Manage front office cashiers' transactions such as posting charges to guests and exchanging foreign currency according to procedures. At the end of shift, balance the cash float.
• Respond to guest requests and inquiries in a pleasant and caring fashion, by telephone or in person, provide/receive information and take appropriate action or refer to relevant persons.
• Coordinate room status updates with housekeeping for late check-outs, early check-ins and special requests.
• Possess working knowledge of room reservation procedures.

Qualifications

• Secondary school diploma or equivalent.
• Previous experience in the same role in a luxury hotel is required.
• Well-groomed, professional appearance.
• Excellent written and verbal communication skills.
• Physical stamina to stand for extended periods.