Housekeeping Intern

Shangri-La Hotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group is seeking a Housekeeping Intern in Abu Dhabi to deliver excellent guest service and maintain high standards of cleanliness. This role involves working closely with hotel colleagues to ensure guest satisfaction and participating in a structured learning and development program. The ideal candidate should possess attention to detail, a positive attitude, and ideally have previous experience in customer service. Join us and enjoy competitive benefits and recognition programs.

Benefits

Structured learning pathways

Competitive benefits

Colleague stay/travel perks

Qualifications

• Previous customer service or housekeeping experience in luxury hospitality is a plus.
• Proficiency in English language is required.

Responsibilities

• Deliver excellent guest service by anticipating needs.
• Maintain and clean guests’ rooms, replenishing supplies.
• Adhere to housekeeping standards and maintain public areas.
• Report maintenance issues to the Housekeeping Department.
• Work with hotel colleagues to keep service standards.
• Assist other departments in a thoughtful manner.
• Listen to client queries and find solutions.

Skills

Attention to detail

Customer service skills

Team-oriented

Positive attitude

Flexibility

Education

High School Diploma

Diploma in Hospitality Management

Job description

Housekeeping Intern

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one‑kilometre private beach which blends modern Arabic design with exceptional comfort.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

As Housekeeping Intern

As Housekeeping Intern, you will have the opportunity to be fully immersed in the housekeeping area, learning at different levels of responsibility, and working with a team. You will also provide excellent customer service, maintaining high standards of hospitality and guest satisfaction.

Key Responsibilities:

• Deliver excellent guest service by anticipating needs and creating a welcoming atmosphere.
• Maintain and clean guests’ rooms including replenishing room supplies. Inform valets to collect guests’ clothes for laundry, dry cleaning or pressing.
• Adhere to Shangri‑La room standards policy and maintain the public and general areas.
• Report any maintenance‑related issue to the Housekeeping Department.
• Work with hotel colleagues to keep excellent service standards.
• Be prepared to assist other Shangri‑La colleagues/departments in a thoughtful manner.
• Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.

About You:

• Attention to detail and commitment to maintaining high hygiene standards.
• Team‑oriented with a positive attitude and professional appearance.
• Flexible schedule with the ability to work all shifts, weekends and holidays.
• Previous customer service and/or housekeeping experience in luxury hospitality/customer service is a plus.
• High School Diploma or Diploma in Hospitality Management would be prioritized.
• Proficiency in English language.

Why Join Us:

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.