Care Coordinator (IVF)

SEHA; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare facility in the UAE is looking for a patient liaison to enhance communication between patients and clinical staff. The role includes maintaining confidential records and assisting with patients' appointments and medical care coordination. Ideal candidates will possess strong communication skills and a customer-focused philosophy, ensure patient needs are met and facilitate positive interactions within the healthcare environment. This position plays a crucial role in supporting patient satisfaction and care delivery.

Qualifications

• Strong communication skills with patients and medical staff.
• Ability to maintain confidentiality and handle patient data.
• Experience in patient coordination and support services.

Responsibilities

• Facilitate communication between patients and medical staff.
• Maintain patient data and filing systems.
• Assist with patients' appointments and financial settlements.
• Coordinate follow-up appointments with relevant departments.
• Provide explanations about facility policies to patients.

Job description

Job Description

• Facilitating communication between patients, and facility physicians and other clinical staff as needed.
• Ensuring all patients’ requests and concerns are recorded and tracked by using department/section’s database system in efficient manner
• Maintaining proper filing system for all confidential data
• Assist and participate with patients’ visits, finance, appointments and coordination of medical care
• Providing patients’ with copies of medical reports/films as requested
• Coordinate prescription requests and assisting patients in settling their payment
• Coordinating with relevant outpatient department/section to make follow up appointments
• Under the supervision of Health center Manager, coordinating with doctors, nurses and registration department/section to ensure the delivery of service as well as proper documentation of the visits.
• Explaining facility policies and procedures for patients, families and visitors
• Encouraging patient, families and visitors to provide their feedback through the facility surveys
• Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions.
• Meeting and greeting patients visiting the facility
• Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer.
• Liaising closely with the facility staff and to build and maintain good relationships
• Following through, in a timely manner, on all action steps requested by the Health Center Manager.
• Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
• Maintaining positive and effective working relationships within the department/section and also with other departments/sections within the facility
• Performing any other duties as may be assigned relevant to the basic responsibilities of the role