Call Centre Agent

Bayut | dubizzle; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading classified platform in the UAE is seeking an experienced Call Centre Agent to join their team in Dubai. In this fast-paced role, you'll handle a high volume of inbound and outbound calls, ensure customer satisfaction through meeting SLA’s, and manage appointments for the sales team. Ideal candidates should have at least 12 months of call center experience and be prepared to work a flexible schedule. The position offers a competitive tax-free salary and comprehensive health insurance.

Benefits

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts at multiple vendors

Rewards & Recognitions

Learning & Development

Qualifications

• Minimum 12 months experience in a call center or telesales role.
• Experience in a fast-paced environment with multitasking demands.
• Flexible with working hours and available 6 days a week.

Responsibilities

• Handle high volumes of inbound and outbound calls.
• Meet customer SLA’s and conversion quotas.
• Manage customer complaints and enquiries.

Skills

Customer service

Multitasking

Communication

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

We are looking for an experienced Call Centre Agent to join our dubizzle pro motors team in Dubai. You will handle high volumes of inbound calls and outbound calls whilst working closely with the field sales team..

In this role, you will:

• Handle high volumes of inbound calls and enquiries from numerous channels
• Meet our customer SLA’s to ensure customer satisfaction
• Deal with outbound calls to target potential customers and be required to meet conversion quotas and KPIs
• Handle calendar appointments for the field sales team
• Manage and handle customer complaints, escalating to the relevant stakeholders and ensuring accurate reporting
• Handle customer enquiries and emails

• A minimum of 12 months experience working in a call center/telesales role
• Experience in a fast-paced role requiring continuous multitasking (you will handle a constant stream of inbound calls whilst also answering customer emails) ream of inbound calls while also having to answer client WhatsApp messages)
• Flexible with working hours
• Available 6 days a week and potentially Fridays
• Hard working, willing to go above and beyond to deliver

• A fast paced, high performing team.
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions

• Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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