Call Centre Agent

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading online platform in Dubai is seeking an experienced Call Centre Agent to support their dubizzle Pro Motors team. The role includes handling high volumes of inbound calls, meeting conversion quotas, and managing customer complaints. Candidates should possess at least 12 months of experience in a call center/telesales role, with a strong emphasis on multitasking and flexibility in working hours. This position offers a competitive tax-free salary and benefits such as health insurance and annual air ticket allowance.

Benefits

Competitive tax-free salary

Comprehensive health insurance

Annual air ticket allowance

Employee discounts

Learning & development

Qualifications

• Minimum of 12 months experience working in a call center/telesales role.
• Experience in a fast-paced environment requiring multitasking.
• Flexible with working hours.

Responsibilities

• Handle high volumes of inbound calls and enquiries.
• Meet customer SLAs to ensure satisfaction.
• Manage customer complaints and escalating issues when necessary.

Skills

Multitasking

Customer service

Flexibility

Job description

Bayut & dubizzle are iconic home‑grown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users, we are committed to delivering the best online search experience. As part of the Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of five brands, we have more than 123 million monthly users who trust us to provide the best platform for their needs. We are looking for an experienced Call Centre Agent to join our dubizzle Pro Motors team in Dubai.

In This Role, You Will

• Handle high volumes of inbound calls and enquiries from numerous channels
• Meet our customer SLAs to ensure customer satisfaction
• Deal with outbound calls to target potential customers and be required to meet conversion quotas and KPIs
• Handle calendar appointments for the field sales team
• Manage and handle customer complaints, escalating to the relevant stakeholders and ensuring accurate reporting
• Handle customer enquiries and emails

Requirements

• A minimum of 12 months experience working in a call center/telesales role
• Experience in a fast‑paced role requiring continuous multitasking (you will handle a constant stream of inbound calls whilst also answering customer emails and WhatsApp messages)
• Flexible with working hours
• Available 6 days a week and potentially Fridays
• Hard working, willing to go above and beyond to deliver

Benefits

• A fast paced, high performing team
• Multicultural environment with over 60 different nationalities
• Competitive tax‑free salary
• Comprehensive health insurance
• Annual air ticket allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & recognitions
• Learning & development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Details

• Role Level: Associate
• Work Type: Full‑Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: http://uae.dubizzle.com
• Job Function: Others
• Industry/ Sector: Technology, Information and Internet