Call Center Team Lead - Drive Service Excellence

A Leading Real Estate Company In UAE; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic facility management company in Abu Dhabi is seeking an experienced Call Center Team Leader to lead its team. The ideal candidate will have proven experience in a supervisory role, excellent leadership abilities, and strong communication skills. Responsibilities include motivating the team, ensuring operational excellence, and handling customer inquiries effectively. A Bachelor's degree and proficiency in call center software are preferred. Immediate joiners are welcomed.

Qualifications

• 3 years of experience as a Call Center Team Leader or similar role.
• Strong leadership and team management skills.
• Ability to handle high-pressure situations.

Responsibilities

• Lead and motivate the call center team.
• Monitor daily operations for compliance.
• Develop strategies to improve efficiency.

Skills

Leadership skills

Communication skills

Team management

Customer service orientation

Analytical skills

Conflict resolution

Proficiency in call center software

Fluency in English

Education

Bachelor’s degree in business administration or management

Tools

Call center software

Microsoft Office Suite

Job description

A dynamic facility management company in Abu Dhabi is seeking an experienced Call Center Team Leader to lead its team. The ideal candidate will have proven experience in a supervisory role, excellent leadership abilities, and strong communication skills. Responsibilities include motivating the team, ensuring operational excellence, and handling customer inquiries effectively. A Bachelor's degree and proficiency in call center software are preferred. Immediate joiners are welcomed.