Call Center Executive

Leading Edge; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare organization in Dubai is seeking an experienced Call Center Executive to join their Customer Service team. You will be responsible for handling patient calls, providing information about services, and resolving complaints efficiently. Successful candidates must have a Bachelor's degree, experience in a healthcare environment, strong communication skills, and fluency in English. This role offers an opportunity to enhance client service in a dynamic environment.

Qualifications

• 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations.
• Excellent problem-solving and conflict resolution skills.
• Fluency in English (spoken and written); additional languages are a plus.

Responsibilities

• Handle inbound and outbound calls, responding to patient inquiries.
• Provide accurate information about clinics and services.
• Manage patient complaints and resolve issues efficiently.
• Collaborate with internal teams for seamless experience.
• Document patient interactions and maintain records.
• Meet or exceed call quality and productivity targets.

Skills

Strong interpersonal skills

Communication skills

Problem-solving skills

Fluency in English

Proficiency in additional languages

Education

Bachelor's degree in a relevant field

Job description

Job Title: Call Center Executive
Location: Dubai, UAE

Job Summary:

Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.

Key Responsibilities:

• Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner
• Provide accurate information about our clinics, services, and policies
• Manage patient complaints and concerns, resolving issues efficiently and effectively
• Collaborate with internal teams to ensure seamless patient experience
• Document patient interactions and maintain accurate records
• Meet or exceed call quality and productivity targets

Requirements & Qualifications:

• Bachelor's degree in a relevant field
• 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations
• Strong interpersonal and communication skills
• Fluency in English (spoken and written)
• Proficiency in additional languages (Arabic, French, Russian) is a plus
• Excellent problem-solving and conflict resolution skills