Cabin Crew Manager

Air Arabia; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline in the UAE is looking for an experienced manager to oversee cabin crew operations. The role requires at least 10 years of experience in cabin crew management, ensuring compliance with aviation regulations while enhancing the customer experience. Candidates should possess strong leadership and communication skills, a relevant bachelor's degree, and proficiency in data interpretation. This position is crucial for maintaining operational excellence and service quality standards across the airline.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• Cabin Crew license/certification or previous qualification is an advantage.
• Minimum 10 years’ experience in managing cabin crew operations.

Responsibilities

• Lead and manage G9 cabin crew day-to-day operations for safety and efficiency.
• Ensure compliance with GCAA regulations and operational standards.
• Monitor crew performance and provide feedback and training.

Skills

Cabin Crew Management

Operational Compliance

Performance Management

Data Interpretation

Communication Skills

Education

Bachelor’s degree in Aviation Management or related field

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Job Purpose

To lead and oversee G9 cabin crew day-to-day operations, ensuring safety, regulatory compliance, operational efficiency, crew readiness, and a consistently high customer experience in line with Air Arabia standards and brand promise.

Key Result Responsibilities

• Manage daily G9 cabin crew operations, ensuring safety, punctuality, and full regulatory compliant compliance.
• Ensure full compliance with GCAA regulations.
• Maintain and update Cabin Crew Operations Manuals in coordination with Quality and Safety departments.
• Monitor and implement changes from regulatory updates into operational procedures.
• Ensure all crew are trained and briefed on regulatory requirements, including safety and emergency protocols.
• Oversee documentation and record‑keeping for compliance audits and internal reviews.
• Monitor individual and team performance, attendance, and behaviour. Implement interventions for under‑performance and sickness/absence.
• Ensure effective execution of daily operations.
• Coordinate closely with OCC on crew deployment, schedules, disruptions, and recovery actions.
• Monitor crew attendance, legality, fatigue reports, and documentation to ensure continuous operational readiness.
• Implement cabin crew performance management framework, including KPIs and benchmarks.
• Conduct reviews of crew readiness, attendance, discipline, productivity, and operational impact.
• Monitor and analyse performance indicators including punctuality impact, attendance, productivity, service quality metrics, customer feedback, and crew readiness.
• Recognise strong performance and maintain regular one‑to‑one feedback.
• Support the Head of Central Cabin Crew Operations through comparative analysis to identify performance gaps, root causes, best practices, and corrective actions.
• Ensure consistent implementation of Air Arabia service, grooming, and onboard professionalism standards across G9.
• Ensure awareness and adherence to service delivery objectives, standards, and corporate policies.
• Embed service and performance expectations into daily operational decision‑making.
• Lead service excellence initiatives in collaboration with the Customer Experience team to elevate onboard customer experience in line with Air Arabia’s brand promise.
• Drive continuous improvement in cabin crew standards across operational efficiency, customer experience, and service consistency.
• Lead, manage, and develop Duty Coordinators and Crew Supervisors to ensure effective day‑to‑day cabin crew operations.
• Collaborate with other hubs to share knowledge, align best practices, and improve overall cabin crew standards.
• Lead crew welfare initiatives while maintaining operational and performance standards.
• Manage leave approvals in line with manpower requirements and operational priorities.
• Implement crew engagement and recognition initiatives to support morale, accountability, and productivity.
• Present regular and ad‑hoc performance reports to Management, including analysis, clear recommendations, and corrective actions to improve operational and service performance.

Qualifications (Academic, Training, Languages)

• Bachelor’s degree in Aviation Management, Business Administration, Hospitality Management, or a related field is preferred.
• Cabin Crew license/certification or previous qualification as Cabin Crew is an advantage.

Work Experience

• Minimum 10 years’ experience managing cabin crew operations, including leading and supporting crews from diverse cultural and professional backgrounds.
• Strong knowledge of cabin crew operations, airline regulations, and fatigue management principles.
• Understanding of rostering, crew legality, and operational control processes.
• Significant cabin crew experience—ideally in supervisory or senior purser roles—with a strong track record in performance management.
• Ability to manage day‑to‑day operations in a fast‑paced, 24/7 airline environment.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook) for reporting and analysis.
• Strong data interpretation and reporting skills to support operational decision‑making.
• Ability to translate performance insights into actionable operational improvements.
• Strong decision‑making skills, particularly during operational disruptions.
• Familiarity with cabin crew regulations, service delivery standards, and operational protocols.
• Good understanding of HR and disciplinary processes.
• Excellent communication, coordination, and stakeholder management skills.