Butlers Manager - Luxury Guest Experience Lead

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality resort in the United Arab Emirates is seeking a Butlers Manager to oversee guest relations and butler services. The role requires 2–3 years of experience in luxury settings with strong leadership and operational skills. Responsibilities include managing daily operations, resolving guest concerns, and ensuring a high standard of service. The ideal candidate will be discreet, organized, and excel in communication. Benefits include a competitive tax-free salary and comprehensive healthcare.

Benefits

Supportive and inclusive work environment

Colleague discounts on food and hotel stays

Comprehensive healthcare coverage

Paid annual leave entitlement

Qualifications

• 2–3 years of experience in luxury hospitality or butler services.
• Solid understanding of health & safety standards.
• Proven ability to handle guest relations in premium service environments.

Responsibilities

• Oversee daily operations of Guest & Butler Services.
• Lead and develop the team for maximum productivity.
• Manage VIP guest requests and ensure special arrangements.
• Resolve escalations and coordinate with other departments.

Skills

Leadership skills

Operational skills

Communication skills

Problem-solving abilities

Job description

A luxury hospitality resort in the United Arab Emirates is seeking a Butlers Manager to oversee guest relations and butler services. The role requires 2–3 years of experience in luxury settings with strong leadership and operational skills. Responsibilities include managing daily operations, resolving guest concerns, and ensuring a high standard of service. The ideal candidate will be discreet, organized, and excel in communication. Benefits include a competitive tax-free salary and comprehensive healthcare.