Business Telesales Representative

Coface; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global business information provider in Dubai is seeking an enthusiastic Telesales Representative. The role involves generating sales by contacting potential and existing customers, achieving monthly targets, and maintaining customer relationships. The ideal candidate should have excellent communication and negotiation skills, with a proven sales record and experience in Telesales. This full-time position offers career growth opportunities and a supportive culture.

Benefits

Career growth opportunity

Supportive culture

Flexible work options

Medical subscription

Lunch tickets

Regular training opportunities

Qualifications

• Proven track record of successfully meeting sales quota preferably over the phone.
• Ability to learn about products and services and describe/explain them to prospects.
• Cool-tempered with good negotiation skills.

Responsibilities

• Contact potential or existing customers to inform, promote and sell products & services.
• Achieve monthly sales targets and commit to departmental KPIs.
• Maintain good customer relationships and address questions or issues.

Skills

Excellent communication skills

Negotiation skills

Customer relationship management

Knowledge of computer programs

Fluent English

Education

Completed university degree

2-4 years of Telesales experience

Job description

Our mission

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company.

What will your role be

As an effective Telesales Representative you will be responsible for closing sales deals over the phone and maintaining good customer relationships. You must be an excellent communicator and have superior people skills. You must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

What will your day consist of

• You will contact potential or existing customers to inform, promote and sell the company’s products & services by phone;
• You will direct prospects to the Field Sales Team when needed;
• You will take and process orders in an accurate manner;
• You will be responsible to increase sales on the allocated product;
• You will contact potential customers;
• You will be responsible for creating and developing the existing client portfolio;
• You will enter and update customer information in the database;
• You will carry out the activity according to the company’s internal policies;
• You will keep records of calls and sales and note useful information;
• Learn details about our products;
• Meet company expectations for excellent customer service;
• Address any questions or issues customers may have;

What will your responsibilities be

• Achieving monthly target (that consists of sales to new and existing clients)
• Commit to departmental and individual KPI/goals (talk time, answered calls, offers, meetings etc.) that may vary.

Qualifications

Who are we looking for

• An excellent communicator with:
  • Proven track record of successfully meeting sales quota preferably over the phone;
  • Good knowledge of relevant computer programs (software) and telephone systems;
  • Ability to learn about products and services and describe/explain them to prospects;
  • Cool-tempered and able to handle rejection;
  • Good negotiation skills with the ability to resolve issues and address complaints;
  • Excellent knowledge of English;
  • Typically 2-4 years of experience preferably in Telesales field / completed university degree;

Additional Information

What We Offer

• Career growth opportunity (both locally and internationally) in a global scale company: you will gain knowledge in business information risk management finance and operational decision-making.
• Supportive culture: be part of a team that encourages you to take initiative learn from mistakes and celebrate successes.
• Flexible Work Options: hybrid work arrangements and morning schedule flexibility.
• Benefits: medical subscription lunch tickets gift tickets for Christmas and Easter vacation tickets Bookster Speexx.
• Learning opportunities: regular professional training and courses.
• Regular and interesting team building activities.

Remote Work

No

Employment Type

Full-time