Business Support Assistant Communications SC3

World Food Programme; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A large humanitarian organization in Dubai is seeking an experienced individual for an administrative support role. This position entails managing correspondence, responding to inquiries, and assisting in social media engagement. The ideal candidate should possess fluency in both English and Arabic, along with three years of relevant experience. The role offers a multicultural working environment, competitive salary, and significant opportunities for professional development.

Benefits

Medical insurance

Attractive compensation package

Professional development opportunities

Qualifications

• Fluency in both English and Arabic is essential.
• Three or more years of experience in general administrative work or social media.
• Experience in communications is preferred.

Responsibilities

• Collect, sort and disseminate correspondence and reports.
• Respond to routine queries from clients.
• Proofread documents for accuracy.
• Make travel arrangements and support events.
• Maintain office files and records.

Skills

Fluency in English

Fluency in Arabic

General administrative skills

Social media management

Communication skills

Education

Completion of secondary school education

Job description

DEADLINE FOR APPLICATIONS

24 April 2025 23:59 GMT 04:00 Gulf Standard Time (Dubai)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organisation, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled and high‑performing teams selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship and other programmes as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANISATIONAL CONTEXT

Global hunger has reached alarming levels in 2022. WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to addressing this global food crisis. The Supplier Relationship Management unit of the GCC WFP Office based in Dubai will involve understanding WFP’s current and future needs for food and non‑food items, delivering a range of supplier engagement activities, conducting GCC market research and analysis, and effectively prioritising supplier relationship management tasks.

Salary: Starting from AED 14403.45 per month (inclusive of pension) plus medical insurance and other entitlements.

Duty station: Dubai, UAE

Duration of Employment: 12 months with possibility of extension

This position is open for UAE nationals and/or those holding a valid UAE residency visa.

THE ROLE

To deliver a wide range of business support processes and activities for a specific professional area of work to facilitate effective service delivery.

Under the supervision of the Head of Communications, the incumbent will have the following responsibilities:

KEY RESPONSIBILITIES (not all inclusive nor exhaustive)

1. Collect, sort and disseminate correspondence, reports and other material to meet the required demands of staff to time standards.
2. Respond to routine queries received and, where appropriate, elevate them to provide a timely and accurate service to clients.
3. Proofread written documents such as standard reports and correspondence to contribute to the accuracy of written information developed by staff.
4. Provide a set of standard business support activities where required to contribute to the effective functioning of business operations.
5. Make travel arrangements and support events etc. to enable staff to work effectively.
6. Support the maintenance of office files, documents and records in accordance with established systems and processes so that information is current and readily available for staff.
7. Undertake standard data entry tasks in accordance with defined systems to ensure information is organised and readily available for the business team.

OTHER POST REQUIREMENTS (details to be determined by Post Managers)

• Support the social media accounts of WFP in the GCC and senior management of the WFP UAE Office creating a strong online presence.
• Assist in utilizing various communication channels to increase the visibility for GCC donors.
• Assist in content calendar to position WFP as the humanitarian partner of choice.
• Engage with the online community and respond to queries in a timely manner by liaising with the Communications Head of Unit.
• Support in highlighting the unique aspects of the Global Supply Chain Support Centre, the UNHRD and Partnerships in UAE through visuals, visibility events and other media showing how the presence supports the WFP operations worldwide.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education.

Experience: Three or more years of experience in general administrative work, communications or social media.

Language: Fluency in both English and Arabic.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behaviour that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact: NO FEE DISCLAIMER

NO FEE DISCLAIMER

The United Nations does not charge any application processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed please apply and submit your application.
• Please make sure you upload your professional CV in the English language.
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter.
• Additional documents such as passport, recommendation letters, academic certificates etc. may potentially be requested at a future time.
• Please contact us if you face any challenges with submitting your application.
• Only shortlisted candidates will be notified.

All employment decisions are made on the basis of organisational needs, job requirements, merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.