Business Insights and CRM Manager

Novo Nordisk; Dubai; On-site; AED 280,000 - 350,000; Full time

Job summary

A leading global healthcare company in Dubai seeks a Business Insights and CRM Manager to lead analytics strategies. You will enhance customer engagement through data-driven insights and collaboration. Ideal candidates will have an MSc and 5+ years in business insights, preferably in the pharmaceutical sector. This role is situated within an innovative and supportive culture.

Benefits

Strong learning and development opportunities

Supportive work culture

Work-life balance

Qualifications

• Minimum of 5 years of experience in driving business insights and CRM strategy.
• Experience ideally within the pharmaceutical industry.
• Ability to connect insights into strategic actions.

Responsibilities

• Lead the development and execution of business intelligence strategies.
• Drive innovation in analytics, including AI-enabled tools.
• Provide recommendations to the UAE Leadership Team.

Skills

Analytical skills

Experience with dashboards

Communication and stakeholder management

Problem-solving mindset

Fluent English

Education

MSc in Business Administration, Economics, or Statistics

Tools

PowerBI

Tableau

Job description

Overview

At the intersection of data and strategy lies the power to transform healthcare. In a dynamic market like the UAE, business analytics is more than numbers—it’s about uncovering patterns, anticipating needs, and shaping impactful decisions. This role is designed for those who see beyond dashboards, who connect insights to action, and who elevate customer excellence through innovation and collaboration. If you're driven by curiosity, inspired by complexity, and motivated to challenge the status quo, this is where your mindset meets purpose.

Your new role

As Business Insights and CRM Manager, you will lead the development and execution of business intelligence and CRM strategies for the UAE affiliate. You will play a key role in enabling data-driven decision-making and enhancing customer engagement through advanced analytics and cross-functional collaboration.

In addition, you will:

• Develop a centralized insights hub to address key business questions and future needs.
• Drive innovation in analytics, including AI-enabled tools and machine learning models.
• Own and execute the UAE Business Insights strategy and roadmap in collaboration with local and regional stakeholders.
• Assess data maturity and adoption levels and co-create action plans with affiliates to elevate BI capabilities.
• Provide data-driven recommendations to the UAE Leadership Team on commercial performance and KPIs.
• Align customer strategy with commercial goals to enhance engagement and portfolio uptake.
• Monitor competitor performance and ensure an outward-looking approach to benchmarking.

Your new department

You will be joining the UAE affiliate, where we are dedicated to delivering innovative solutions and making a meaningful impact. The UAE affiliate is a dynamic and collaborative environment that values innovation, teamwork, and excellence. Located in the vibrant and fast-paced UAE, you will have the opportunity to work closely with a diverse team of professionals, contributing to the success of our organisation and making a difference in the lives of patients.

Your skills and qualifications

To be successful for this position, you have a Msc in Business Administration, Economics, Statistics or any relevant field, coupled with a minimum of 5 years of experience in driving business insights and CRM strategy and execution, ideally within pharmaceutical industry. You have proven ability to connect the dots across data sources and business needs, translating insights into strategic actions.

Furthermore, you have:

• Strong analytical skills and hands-on experience with dashboards and data visualization tools (e.g., PowerBI, Tableau)
• Proactive and solution-oriented mindset, with a passion for challenging the status quo and thinking beyond conventional approaches
• Strong communication and stakeholder management skills, with the ability to influence and drive adoption
• Comfortable working in a dynamic, cross-functional environment and proposing innovative solutions
• Fluent English both written and spoken

Working at Novo Nordisk

At Novo Nordisk, collaboration and innovation drive everything we do. Every day we work to find solutions that defeat serious chronic diseases. For over 100 years, this unordinary mindset has seen us build a company like no other—where mutual respect, curiosity, and determination make extraordinary results possible.

What we offer

In addition to a unique and supportive culture, Novo Nordisk offers strong learning and development opportunities tailored to your career and life stage. Our benefits re-flect our commitment to empowering employees to reach their full potential while achieving work-life balance.

More information

To submit your application, please upload your CV in English (click on Apply and follow the instructions).

Deadline

Apply by 18th November.

Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.