Business HR Lead

Adecco Careers; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading HR solutions provider in Dubai is seeking an experienced HR Business Partner to oversee end-to-end HR operations in a call center environment. This role involves managing HR policies, ensuring compliance, and delivering high-quality team performance. The ideal candidate should have a degree in Human Resources, experience in managing teams, and the ability to implement effective training and retention strategies. This position offers a dynamic work environment with a focus on employee development and organizational goals.

Qualifications

• Experience managing HR teams and overseeing operations.
• Knowledge of local labor laws and HR practices.
• Ability to develop and implement training programs.

Responsibilities

• Oversee end-to-end operations for HR processes.
• Manage and support HR Business Partners in the Call Center.
• Ensure compliance with HR policies and budgets.
• Lead performance management and employee development.
• Develop compensation strategies and retention programs.

Skills

Team performance management

Knowledge of HR policies

Cost management

Employee training and development

Strong interpersonal skills

Education

Degree in Human Resources or related field

Job description

Job Overview

To oversee the end-to-end Ops Excellence processes and ensure they are running smoothly and are in compliance with the client’s and the company’s policies and procedures.

To manage the team of HR Business Partners in the Call Center and ensure the high quality delivery within the SLA target time.

Job Accountabilities

• Ensure high quality team performance
• Ensure staff rules and regulations are up to date and are aligned with Tanfeeth goals and strategies
• Ensure HR policies are up to date and are aligned with the company's goals and strategies
• Ensure the provisions of cost effective benefits plan; monitor benefits environment for cost savings
• Ensure there are no variance between the budgeted and actual salaries and headcount
• Ensure the employees concerns are addressed and the E‑Sat targets are met
• Lead and manage the performance of the unit by setting employees objectives, reviewing and rewarding performance against objectives and responsible for leave management
• Identify teams’ knowledge and skill gaps and work with the learning and development team to create and deliver appropriate training
• Contribute to the development and implementation of Emiratisation
• Actively contribute to the improvement and development of strategy and objectives of the Business HR Unit
• Ensure the performance and capacity of Business HR provision by periodically forecasting future needs
• Manage cost and ensure it is within the given budget
• Oversee the implementation and administration of Human Resources policies, programs and practices
• Develop and implement compensation strategies and structures that align with company goals
• Perform attrition analysis and create and help implement retention programmes
• Recommend HR policies and objectives that will establish a positive relationship and promote a high level of employee morale and motivation
• Develop strong working relationships with other Executives, management and staff, providing advice, guidance, and coaching as needed
• Create and implement the employee staff rules and regulations for newly created subsidiaries in the region
• Provide feedback to section head ab

About The Company

The Adecco Group is the world's leading provider of HR solutions. With more than 33,000 FTE employees and a network of 5,600 branches, in over 60 countries and territories around the world, we offer a wide variety of services, connecting close to 750,000 associates with well over 100,000 clients every day.

The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition, talent development and workforce management solutions, as well as outsourcing and consulting.

The Adecco Group is based in Zurich-Glattbrugg, Switzerland and we are a Fortune Global 500 company listed on the SIX Swiss Exchange.