Business Development Manager

Legend Holding Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading diversified enterprise in Dubai seeks a Customer Service Representative to deliver exceptional customer service and meet sales targets. You will engage with corporate clients, providing tailored solutions while building strong relationships to ensure loyalty. Ideal candidates should possess a strong understanding of sales principles and the rental industry, as well as excellent communication skills. This role requires a proactive and result-oriented approach, effectively managing customer interactions and maintaining data integrity.

Qualifications

• Strong understanding of sales principles and customer engagement.
• Solid knowledge of the rental industry and its dynamics.
• Excellent communication skills to build and maintain customer relationships.
• Ability to manage multiple customer interactions in a fast-paced environment.
• Proficiency with rental management software and digital tools.

Responsibilities

• Generate and grow business from the corporate sector through prospecting.
• Provide detailed product knowledge to corporate clients.
• Achieve and exceed sales targets consistently.
• Build and maintain long-term customer relationships.
• Assist with rental agreements and documentation.
• Ensure data integrity in customer records.
• Stay informed about industry trends and competitor activities.
• Participate in training programs to enhance skills.
• Collaborate with finance and after-sales teams for service delivery.
• Channel customer requests and follow up on their resolution.

Skills

Sales principles

Customer engagement strategies

Service excellence

Rental industry knowledge

Communication skills

Prioritization in fast-paced environments

Proficiency in rental management software

Proactive customer service

Result-oriented approach

Integrity and professionalism

Job description

About us:

Legend Holding Group is a diversified enterprise headquartered in Dubai, operating across the Middle east and African region. With a strong focus on sustainability and innovation, the group manages a growing portfolio of companies in automotive, trading, energy, Travel and Tourism and mobility services.

Rooted in Loyalty, Excellence, and Progress, we lead with innovation and technology to seamlessly connect the physical and digital worlds.

Our goal is to become a leader in intelligent, data-driven solutions because Together We Grow.

Job Purpose

To deliver exceptional customer service while achieving sales targets for by understanding customer needs, presenting suitable options, and maintaining strong relationships to drive customer satisfaction and loyalty.

Key Responsibilities

• Generate and grow business from the corporate sector through proactive prospecting, networking, and relationship management.
• Provide comprehensive product knowledge, including vehicle features, benefits, pricing structures, and customized rental solutions for corporate clients.
• Consistently achieve and exceed monthly and annual sales targets in line with company objectives.
• Build, develop, and maintain strong long-term relationships with customers to drive repeat business and client retention.
• Assist customers with the accurate completion of rental agreements and related documentation, ensuring full compliance with company policies and procedures.
• Maintain up-to-date and accurate customer records in the system, ensuring data integrity and easy retrieval.
• Stay informed about industry trends, market developments, and competitor activities to identify new opportunities and remain competitive.
• Participate in training programs to continuously enhance product knowledge, sales skills, and customer engagement techniques.
• Collaborate closely with finance and after-sales teams to ensure seamless service delivery and customer satisfaction.
• Effectively channel customer requests, complaints, and feedback to the relevant departments and follow up to ensure timely resolution.
• Adhere strictly to all company policies, including dress code, attendance, ethics, and code of conduct.

Qualifications & Experience

• Strong understanding of sales principles, customer engagement strategies, and service excellence standards.
• Solid knowledge of the rental industry, including market dynamics, pricing models, and customer lifecycle management.
• Excellent verbal and written communication skills with the ability to build rapport and maintain long-term customer relationships.
• Proven ability to manage multiple customer interactions simultaneously while effectively prioritizing tasks in a fast-paced environment.
• Proficient in using rental management software and digital tools to ensure accurate bookings, contracts, and reporting.
• Customer-Focused: Demonstrates a proactive approach to identifying customer needs and delivering tailored solutions that enhance satisfaction and loyalty.
• Result-Oriented: Highly driven to achieve and exceed sales targets through consistent follow-up and performance tracking.
• Integrity-Driven: Upholds high ethical standards, transparency, and professionalism in all business dealings.