Business Application Consultant

Ghobash Group; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading business solutions provider in Dubai seeks a Business Process Analyst to support Microsoft Dynamics CRM and engage with various departments. The successful candidate will define business requirements, map workflows, and execute CRM configurations. Essential qualifications include a Bachelor's degree in Information or related fields and at least 5 years of relevant experience. This full-time role is not remote and requires strong communication and technical skills.

Qualifications

• Minimum 5 years as a business process analyst.
• 23 years of experience on MS CRM with 2 years in end-to-end project implementations.
• Hands-on, self-motivated, energetic with urgency.

Responsibilities

• Support users on Microsoft Dynamics CRM.
• Define business requirements and conduct discovery sessions.
• Map processes and identify improvement opportunities.

Skills

Business process mapping

MS Dynamics CRM

Communication skills

Technical capabilities in system integration

Problem solving

Education

Bachelor's Degree in Information or related field

Tools

Microsoft Dynamics CRM

Job description

• To provide day to day support on Microsoft Dynamics CRM and other Applications and training end users.
• Define business requirements.
• Conduct discovery sessions with different department members to understand the business workflow and dynamics within the different departments.
• Conducting process mapping and analysis to understand current processes and identify opportunities for improvement.
• Developing and implementing process improvements such as streamlining steps, automating processes or introducing new tools or technologies.
• Collaborating with cross‑functional teams to ensure that process improvements are aligned with overall business objectives.
• Executing MS CRM configuration workflows and reports.

Qualifications

Bachelors Degree in Information or any related field.

Additional Information

Skills & Professional Requirements:

• Ability to understand and draft business requirement document and map the business processes in CRM.
• Good functional knowledge in all standard business processes including CRM order to cash, procure to pay, etc.
• Should be able to design new solution and workflows.
• Technical capability to create plugins and integrate CRM with other systems is preferred.
• Experience in implementing CRM in diverse industries like trading, manufacturing, real estate and service industry is preferred.
• Is hands‑on, self‑motivated and energetic with a clear sense of urgency and direction.
• Should have excellent communication skills and experience in coordinating with end users.
• Ability to learn and develop skills in different technologies.
• Minimum 5 years of experience as business process analyst, 23 years on MS CRM with at least 2 years end‑to‑end project implementation experience on MS CRM.

Remote Work

No

Employment Type

Fulltime