Bilingual IT Help Desk Specialist – On-Site, Flexible Hours

BlackStone eIT; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading IT support firm in the UAE is seeking a Help Desk professional to provide exceptional technical assistance. The ideal candidate will have a minimum of 5 years experience in IT support, strong troubleshooting skills, and be bilingual in Arabic and English. Responsibilities include resolving IT issues, managing support tickets, and assisting users with IT resources. This on-site role offers time flexibility and potential relocation based on performance.

Benefits

ON-SITE Model

Time Flexibility

Relocation after 6 months based on performance

Qualifications

• Knowledge of Windows, macOS, and Linux is important.
• Experience: Minimum 5 years in similar operations; bilingual Arabic-English required.

Responsibilities

• Respond to help desk inquiries through phone, email, and chat.
• Troubleshoot hardware, software, and networking issues.
• Create, update, and manage support tickets.
• Assist in deployment and maintenance of IT equipment.
• Guide users on the effective use of IT resources.
• Collaborate with IT professionals to resolve complex issues.
• Monitor ticket status to provide users timely updates.

Skills

Knowledge of computer systems

Problem-Solving Abilities

Communication Skills (Arabic and English)

Customer Service Orientation

User Support

Troubleshooting

Hardware and Software Maintenance

Escalation of Issues

User Training and Guidance

Ensuring Compliance

Education

Certifications like CompTIA A+, MCP, or ITIL V4 Foundation

Job description

A leading IT support firm in the UAE is seeking a Help Desk professional to provide exceptional technical assistance. The ideal candidate will have a minimum of 5 years experience in IT support, strong troubleshooting skills, and be bilingual in Arabic and English. Responsibilities include resolving IT issues, managing support tickets, and assisting users with IT resources. This on-site role offers time flexibility and potential relocation based on performance.