Bilingual Customer Service Advisor - EN/ZH

Concentrix; United Arab Emirates; On-site; AED 45,000 - 65,000; Full time

Job summary

A global customer service provider seeks a Customer Service Advisor in Dubai to deliver exceptional service over the phone. Ideal candidates should be bilingual in English and Chinese, with at least a year of call center experience. Applicants must possess strong communication skills, a cheerful disposition, and a willingness to work in a fast-paced environment. Opportunities for career development within the company are available as time progresses.

Qualifications

• Minimum 1 year call center/customer service experience.
• Bilingual fluent in English (B2 Level+) and Chinese.
• Open to working 8 hours a day in rotational shifts.

Responsibilities

• Handle in-bound calls from customers and non-customers.
• Provide accurate information and redirect customers as needed.
• Identify customer problems and offer solutions.
• Participate in outbound calling programs when required.

Skills

Bilingual (English/Chinese)

Good communication and interpersonal skills

Proficiency in MS Excel

Cheerful personality

Empathetic and courteous

Attention to detail

Results driven

Education

Graduate in any stream

Job description

A global customer service provider seeks a Customer Service Advisor in Dubai to deliver exceptional service over the phone. Ideal candidates should be bilingual in English and Chinese, with at least a year of call center experience. Applicants must possess strong communication skills, a cheerful disposition, and a willingness to work in a fast-paced environment. Opportunities for career development within the company are available as time progresses.