Bilingual Customer Service Advisor Arabic/English Part Time

Concentrix; United Arab Emirates; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor (Bilingual - English/Arabic) for a part-time, on-site position. The role involves receiving inbound calls, answering customer inquiries, and providing solutions to customer issues while maintaining high service standards. Ideal candidates will possess excellent communication skills, be fluent in English and/or Arabic, and demonstrate a cheerful personality. This position offers an opportunity to excel in a customer-focused environment.

Qualifications

• Fluent English and/or Arabic speaker.
• Must be good at MS Excel formulas.
• Cheerful personality, always with a smile.
• Empathetic, patient, and courteous in approach.

Responsibilities

• Receive inbound calls from customers while maintaining established standards.
• Provide high-quality customer service and answer enquiries efficiently.
• Identify customer problems and offer appropriate solutions.
• Participate in outbound calling programs as required.

Skills

Excellent customer service skills

Fluent English (B2 Level+) and/or Arabic

Good communication and interpersonal skills

Competent use of PC and MS Excel

Cheerful personality

Empathetic and patient

Pleasant telephone etiquette

Positive and professional approach

Attention to detail

Education

Graduate preferred in any stream

Job description

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor (Bilingual - English/Arabic) for a part-time, on-site position. The role involves receiving inbound calls, answering customer inquiries, and providing solutions to customer issues while maintaining high service standards. Ideal candidates will possess excellent communication skills, be fluent in English and/or Arabic, and demonstrate a cheerful personality. This position offers an opportunity to excel in a customer-focused environment.