Bilingual Arabic/English Customer Service Officer - Sales

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a dedicated Officer - Customer Service to join their team in Al Ain. This role requires strong communication skills in Arabic and English, problem-solving abilities, and a customer-oriented mindset. The successful candidate will achieve sales targets, assist with customer inquiries, and maintain accurate records. A Bachelor's degree and familiarity with UAE business practices are preferred. This is an Emiratized position, requiring UAE national status.

Qualifications

• 1-2 years of previous experience in customer service or a related field.
• In-depth knowledge of UAE culture and business practices.
• Flexibility to work in shifts, including weekends and holidays if required.

Responsibilities

• Achieve sales targets.
• Serve as the primary point of contact for customer inquiries.
• Respond to customer queries through various channels.
• Resolve customer issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with teams to improve customer experience.
• Stay updated on company products and services.
• Participate in training and development programs.

Skills

Strong verbal and written communication skills in both Arabic and English

Excellent problem-solving abilities

Customer-oriented mindset

Proficiency in customer service software and CRM systems

Strong time management and organizational skills

Education

Bachelor's degree

Job description

A leading bank in the UAE is seeking a dedicated Officer - Customer Service to join their team in Al Ain. This role requires strong communication skills in Arabic and English, problem-solving abilities, and a customer-oriented mindset. The successful candidate will achieve sales targets, assist with customer inquiries, and maintain accurate records. A Bachelor's degree and familiarity with UAE business practices are preferred. This is an Emiratized position, requiring UAE national status.