Bellboy

Oaks Hotels, Resorts & Suites; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A premier hotel in Dubai is seeking a professional Bellboy to join their hospitality team. In this role, you will greet guests, assist with luggage, and provide exceptional service, ensuring a seamless experience for all visitors. The position requires strong communication skills, physical fitness, and a customer-focused attitude. Previous hospitality experience is preferred. This is a full-time role offering opportunities in a dynamic environment.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Multilingual abilities are advantageous.
• Professional demeanor required.

Responsibilities

• Greet guests upon arrival and departure.
• Assist guests with luggage and transportation.
• Maintain cleanliness of lobby and luggage areas.
• Respond promptly to guest requests.
• Handle guest concerns professionally.

Skills

Excellent interpersonal and communication skills in English

Strong physical fitness

Attention to detail

Problem-solving abilities

Team collaboration

Education

High school diploma or equivalent

Job description

If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Job Description

We are seeking a professional and customer-focused Bellboy to join our hospitality team at a premier hotel in Dubai, United Arab Emirates. As a Bellboy, you will be the first point of contact for our guests, providing exceptional service and assistance with luggage, directions, and general guest inquiries. This role is essential to creating a welcoming and seamless experience for all visitors to our property.

• Greet guests upon arrival and departure with a warm, professional demeanor
• Assist guests with luggage handling, room delivery, and transportation of packages
• Provide accurate information about hotel facilities, local attractions, dining options, and services
• Respond promptly to guest requests and special needs with a helpful and courteous attitude
• Maintain cleanliness and organization of lobby, entrance areas, and luggage storage facilities
• Coordinate with front desk and housekeeping teams to ensure seamless guest experiences
• Operate elevators and assist guests with navigation throughout the hotel
• Handle guest concerns and complaints professionally, escalating issues when necessary
• Perform light maintenance tasks and report any facility issues to management
• Maintain a professional appearance and adhere to hotel dress code standards at all times
• Multitask effectively during peak hours while maintaining service quality

Qualifications

• High school diploma or equivalent
• Previous experience in hospitality, hotel operations, or customer service (preferred)
• Excellent interpersonal and communication skills in English; multilingual abilities are advantageous
• Strong physical fitness and ability to lift and carry luggage regularly
• Exceptional attention to detail and organizational skills
• Ability to remain calm and professional in high-pressure situations
• Reliable time management and punctuality
• Problem-solving abilities and proactive approach to guest satisfaction
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of hotel operations and guest service standards (preferred)
• Ability to work collaboratively as part of a team
• Professional demeanor and commitment to delivering outstanding customer service