Banking Service Design Lead: Strategy and Research

VAM Systems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent technology solutions provider in Dubai is seeking a Service Design Lead for their operations. The ideal candidate will have 8 years of experience in service design, leading complex projects, and a strong portfolio. Responsibilities include mapping service design journeys, engaging stakeholders, and conducting user research. This is a full-time role with no remote work, requiring a Bachelor's degree in a relevant field, and knowledge of tools like Figma and Adobe Creative Suite.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex cross-channel service projects.
• Strong portfolio showcasing service design outcomes.

Responsibilities

• Map service design journeys and create service blueprints.
• Engage stakeholders through co-creation and facilitation.
• Conduct user research and usability testing.

Skills

Service design journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Prototyping tools

Agile methodologies

Education

Bachelor's degree in Design, Service Design, or HCI

Master's degree (preferred)

Tools

Figma

Adobe Creative Suite

Miro

Job description

A prominent technology solutions provider in Dubai is seeking a Service Design Lead for their operations. The ideal candidate will have 8 years of experience in service design, leading complex projects, and a strong portfolio. Responsibilities include mapping service design journeys, engaging stakeholders, and conducting user research. This is a full-time role with no remote work, requiring a Bachelor's degree in a relevant field, and knowledge of tools like Figma and Adobe Creative Suite.