Banking Call Center Specialist

Dicetek LLC; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the region is looking for professional Call Center Agents to provide excellent customer service by managing inbound and outbound calls. Key responsibilities include assisting customers with banking inquiries, maintaining proper records, ensuring compliance with regulations, and promoting bank products. Ideal candidates will possess a Bachelor's degree, experience in customer service (preferably banking), and strong communication skills. Join us in delivering outstanding banking support to our customers.

Qualifications

• Bachelor’s degree or diploma in Business, Finance, or related field.
• Previous experience in a call center or customer service role, preferably in banking.
• Strong communication and active listening skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to inquiries related to banking products and services.
• Maintain accurate records of customer interactions.

Skills

Customer service orientation

Strong communication skills

Active listening

Problem-solving

Multilingual (Arabic & English)

Education

Bachelor’s degree or diploma in Business or Finance

Tools

MS Office

CRM/call center systems

Job description

A leading bank in the region is looking for professional Call Center Agents to provide excellent customer service by managing inbound and outbound calls. Key responsibilities include assisting customers with banking inquiries, maintaining proper records, ensuring compliance with regulations, and promoting bank products. Ideal candidates will possess a Bachelor's degree, experience in customer service (preferably banking), and strong communication skills. Join us in delivering outstanding banking support to our customers.