B2B Operations Lead: Licensing, Visa & Partners

Ajman Free Zone (AFZ); Ajman Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading Free Zone authority in the UAE seeks an experienced Senior Sales Administrator to manage B2B operations and oversee daily tasks to ensure effective service delivery. The ideal candidate will have 5-7 years of relevant experience, strong management capabilities, and a thorough understanding of UAE ICP systems and regulatory requirements. This role involves leading teams, handling partner escalations, and maintaining governance and compliance across operations, offering an opportunity to make a significant impact in a dynamic environment.

Qualifications

• Minimum 5 to 7 years of experience in Senior Sales Administration, B2B Operations, or a similar role.
• Proven experience managing operational teams and handling escalations.
• Hands-on experience with ICP systems, licensing, and visa processing is mandatory.

Responsibilities

• Lead and manage the B2B Operations team, ensuring balanced workloads and consistent service standards.
• Act as the final escalation point for complex operational issues.
• Ensure compliance with Free Zone regulations and internal policies.

Skills

B2B Sales Administration & Operations

Team Leadership & People Management

UAE Free Zone Licensing & Visa Operations

Advanced Knowledge of UAE ICP Systems

Escalation Handling & Stakeholder Management

Process Discipline & Attention to Detail

Strong Written and Verbal Communication

Education

Bachelor’s degree in business administration, management, or related field

Job description

A leading Free Zone authority in the UAE seeks an experienced Senior Sales Administrator to manage B2B operations and oversee daily tasks to ensure effective service delivery. The ideal candidate will have 5-7 years of relevant experience, strong management capabilities, and a thorough understanding of UAE ICP systems and regulatory requirements. This role involves leading teams, handling partner escalations, and maintaining governance and compliance across operations, offering an opportunity to make a significant impact in a dynamic environment.