AVP - CRM & Cognitive Technologies

Talents Tide; Dubai; On-site; AED 440,000 - 588,000; Full time

Job summary

An innovative technology firm in Dubai seeks an experienced professional to lead the strategic development of CRM and cognitive technologies. This role involves managing AI, NLP, and RPA solutions to enhance customer engagement and drive digital transformation. The ideal candidate has over 10 years of experience in IT, with specialized expertise in Microsoft Dynamics CRM and a strong background in AI-related technologies. Leadership and strategic thinking skills are essential for this position.

Qualifications

• 10+ years in IT, with 5+ years in Microsoft Dynamics CRM (techno-functional role).
• 5+ years in AI, NLP, LLM, Speech Recognition, or RPA engineering.
• Experience in system integration, budgeting, and IT governance.

Responsibilities

• Develop and execute CRM initiatives to boost customer satisfaction and business growth.
• Oversee AI, ML, NLP, and RPA solutions to automate processes and deliver insights.
• Ensure seamless connectivity between CRM, cognitive tools, and enterprise systems.
• Guide cross-functional teams and vendors to deliver projects on time and within budget.
• Train teams and stakeholders on leveraging these technologies effectively.

Skills

Leadership

Stakeholder management

Strategic thinking

Education

Bachelor's in IT/Computer Science

Masters/MBA (preferred)

Tools

Microsoft Dynamics CRM

AI/ML frameworks

RPA tools

Job description

Job Purpose:

Lead the strategic development and management of CRM and Cognitive Technologies (AI, NLP, RPA) to enhance customer engagement and drive digital transformation.

Key Responsibilities:

• CRM Strategy: Develop and execute CRM initiatives to boost customer satisfaction and business growth.
• Cognitive Technologies: Oversee AI, ML, NLP, and RPA solutions to automate processes and deliver insights.
• Integration: Ensure seamless connectivity between CRM, cognitive tools, and enterprise systems.
• Leadership: Guide cross-functional teams and vendors to deliver projects on time and within budget.
• Adoption: Train teams and stakeholders on leveraging these technologies effectively.

Qualifications & Skills:

• Education: Bachelors in IT/Computer Science (Masters/MBA preferred).
• Experience:
  • 10+ years in IT, with 5+ years in Microsoft Dynamics CRM (techno-functional role).
  • 5+ years in AI, NLP, LLM, Speech Recognition, or RPA engineering.
• Technical Skills:
  • CRM platforms (Microsoft Dynamics), AI/ML frameworks, RPA tools.
  • System integration, budgeting, and IT governance.
• Soft Skills: Leadership, stakeholder management, strategic thinking.