AV Support Engineer I

Amazon; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Dubai seeks an experienced AV Technician to troubleshoot complex AV systems and collaborate with various teams. Key responsibilities include on-site troubleshooting, maintaining communication with stakeholders, and ensuring AV room functionality. The ideal candidate has at least 2 years in the AV sector, strong problem-solving skills, and relevant certifications. Proficiency in English and organizational skills are essential. This role requires working in a fast-paced global environment.

Qualifications

• Two or more years of experience in the AV sector with corporate AV systems.
• Strong understanding of signal flow.
• Proficient in English.

Responsibilities

• On-site troubleshooting of AV systems.
• Work with teams through troubleshooting and repair procedures.
• Communicate with manufacturers to arrange repair of equipment.
• Collaborate on technical documentation and SOPs.

Skills

Troubleshooting

Problem-solving

Customer-facing skills

Communication skills

Organizational skills

Education

Avixa CTS, CTS-I or CTS-D certification

Training certifications from AV manufacturers (Cisco, Biamp, Dante)

Tools

AV systems

Network technology

Job description

At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization you will have an opportunity to make a valuable contribution to that goal.

Key job responsibilities

• On-site troubleshooting of AV systems particularly complex integrated systems such as large conference rooms training rooms executive rooms and bespoke or legacy systems.
• Working with internal teams contractors and integrator through troubleshooting and repair procedures.
• Communicating with manufacturers and vendors to arrange repair or replacement of faulty equipment and managing local inventory.
• Working closely with partner teams including AV hardware deployment and AV Escalation to drive continuous improvement of the customer experience.
• Maintaining communication with customers and stakeholders through ticket documentation.
• Collaborating on technical documentation and SOPs incorporating field learning and customer feedback.
• Provide productive feedback and process improvement ideas.
• Ensure AV room functionality in conjunction with building operations team.
• Ability to move equipment between storage and event rooms.
• Occasional out of hours work may be required.
• Two or more years of experience in the AV sector with a proven record of effectively commissioning configuring troubleshooting or installing corporate AV systems.
• Excellent troubleshooting problem-solving and diagnosis skills with a strong understanding of signal flow.
• Excellent customer facing skills.
• Excellent communication interpersonal and presentation skills both oral and written.
• Proficient in English.
• Strong prioritization and organizational skills with attention to detail.
• Avixa CTS CTS-I or CTS-D or equivalent.
• Certifications of training by AV manufacturers (Cisco Biamp Dante).
• Experience with network technology including video and audio over IP.
• Willing to work in a fast paced global environment where travel might be required.

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